WE7 New Install But Hangs when double-clicking

[DrummerCT]

Hi-
I just installed WE7Professional from CD on an XP-based Toshiba Tablet PC (which is in great working order). After the install, I double-click on the icon to start up WE and just get the old waiting/hourglass thing happening. Tried rebooting several times, but I can't even get into the program. Any thoughts about why this is happening / any suggestions? The Toshiba itself is very updated with latest patches, etc. I also tried with firewall, A/V temporarily disabled but this didn't help. Thanks.

[zeekstern]

See if you can find anything in the Event Viewer.
Also, did you try to uninstall and reinstall? If so, did you uninstall, then reboot, then reinstall?
And finally, was your firewall off during the install process? If not, try that.

Zeek

[DrummerCT]

Thanks.

I tried all of the above except looking at Event Viewer (where is that, what would it show?). I even tried reinstalling using the Downloaded version instead of from CD, but that didn't help either. Didn't receive any error messages on either install. When installing, firewall was off, rebooted after install, uninstall etc.

Other suggestions?

[supa]

try to run the program with other windows version compatibility ...

Supa

[DrummerCT]

Thanks, tried with different Windows compatibilities (icon's properties --> compatibility option). No luck.

Every other program runs fine on this computer; no other issues with it.

This is a real puzzler. I tried to get through to Avanquest tech support yesterday, but gave up after 30 mins on hold/wait queue.

Anyone else run into this problem?

I've seen elsewhere on this board mention of ver 7.1 of WE. I was wondering if that might help. As best as I can tell, from the Avanquest download a trial site and on the CD, it seems to be 7.0, but I can't verify. Anyone know what version one gets when downloading the trial? Is there an easy way to get 7.1?

[Dave Koehler]

The download is or was 7.0 3 weeks ago. Probably still is. Your problem is weird. I have it on both xp and vista machines. You don't by chance have some other software from them do you? I found that will mess things up big time.

[DrummerCT]

Yes, I do have other software from Avanquest (NitroPDF Professional). But I think that was developed by another firm, and is just resold by Avanquest.

Yes, I agree, the problem is weird. If I have Windows Task Manager open, it shows WE for about 3 seconds as "running" then becomes "not responding." I don't have other applications running at same time.

Is there a version 7.1 in reality?

[searay]

Mine did the same thing. Right click the icon and 'Open as Administrator'

[DrummerCT]

When Right-clicking icon: No option labeld "Open as Administrator" so...
I tried ("Run As: Administrator") but it didn't work..
Got an error message to the effect of "The service cannot be started, either because it is disabled or because it has no enabled devices associated with it"

[DrummerCT]

I also tried to reach Avanquest Tech Support again today. Gave up after being on hold nearly an hour.