error when clicking transfer to phone. HELP!

[AzNRicky]

popup says "unsupported format (mp3 codec may be inapproriate or missing)"

[Support_CD]

Question:
Why can’t I save music files as MP3s?

Answer:
In order to save files in mP3 format you must have an mP3 encoding capable codec installed on your system. This codec is standard with Windows XP but your PC manufacturer may have decided not to include it with your version. Also other applications may have replaced this codec with a decode only version. For more information look here: http://mp3decoders.mp3-tech.org/decoders_acm.html

We recommend running all Windows and Windows Media Player/Center updates on your computer. Codec Installation Packs can also be found on Microsoft's website at:
http://www.microsoft.com/windows/win...cdownload.aspx

This solution was provided by a third-party and has not been formally tested by Avanquest/BVRP

Source: http://www.vttoth.com/l3codec.htm

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. BVRP Software cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

Technical Notes: Ability to record MP3 format lost on Windows XP
Windows XP comes with an MP3 driver, the Fraunhofer IIS MPEG Layer-3 codec, that allows MP3 playback and low-quality MP3 recording. After installing certain software packages, the ability to record MP3's may be lost.

When you look in the Control Panel, Sounds and Audio Devices, Hardware tab, Audio codecs, Properties, you'll see the driver listed as "Fraunhofer IIS MPEG Layer-3 codec (decode only)". This confirms that the wrong driver is installed.

The cause is simple: some packages install a playback-only version of the driver. The driver in question is l3codeca.acm, which is replaced by the playback-only version l3codecx.acm. Fortunately, the original driver file is not lost; you just need to edit the Registry.

In HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Drivers32, locate the item named msacm.l3acm. Its value should be changed from l3codecx.acm to l3codeca.acm. To confirm that you have successfully changed the driver, once again open Sounds and Audio Devices, and find the codec.

Note that it may be necessary to use the full pathname (e.g., C:\WINDOWS\system32\l3codeca.acm) for the codec in order for its name to appear properly in the Audio codecs list.

[AzNRicky]

I have windows vista so i don't think any of the solutions you gave me can help me..is there anything else i can do?

[Support_CD]

Windows Vista will still use audio codecs. I cannot help you to find or reinstall them. But the problem does lie with the audio codec in charge of mp3 playback. I would suggest contacting Windows support for more information.