copy old faxes from old machine

How do I get my old faxes from my old machine

[Support_DM]

here is information on how to back up Old Faxes, phone book, and voice mails.

TO BACK UP FAXES:

1. Double-click My Computer, then C:, Program Files, Phonetools.

2. From this Phonetools folder, left-click the Document folder one time. Then press and hold the CTRL key and while holding that down, click on the Queue folder.

3. Both these folders should now be highlighted. Click Edit at the top, then Copy.

4. Go to the disk or folder you want to back up into and Paste these files into here.

TO BACK UP VOICE MESSAGES:
1. Double-click My Computer, then C:, Program Files, Phonetools.

2. From this Phonetools folder, left-click the Vocfiles folder one time. Then press and hold the CTRL key and while holding that down, click on the Queue folder.

3. Both these folders should now be highlighted. Click Edit at the top, then Copy.

4. Go to the disk or folder you want to back up into and Paste these files into here.

TO BACK UP PHONEBOOKS:

1. Go to C:\Program Files\Phonetools. From here, find phonebook.dbf, phonebook.pkg, and phonebook.pkx

2. Click the first of these files, and while pressing the Shift key, click the last of these files. This should highlight all three of these files. Then click Edit at the top and click Copy.

3. Then go the disk or folder you want to back up into and Paste these files into here.
Now your faxes and phonebook are backed up.

TO PUT THESE FILES BACK INTO PHONETOOLS

Voice Messages:

Copy the vocfiles and queue folders from the location you saved them. Browse to...

C:\Windows\All Users\Application Data\BVRP Software\Classic PhoneTools

...and paste these folders here. Click yes to replace all existing files/folders

Faxes:

Copy the document and queue folders from the location you saved them. Browse to...

C:\Windows\All Users\Application Data\BVRP Software\Classic PhoneTools

...and paste these folders here. Click yes to replace all existing files/folders

Phonebooks:

Copy the PhoneBk.dbf, PhoneBk.pkg, PhoneBk.pkx files from the location you saved them. Browse to...

C:\Program Files\Classic PhoneTools

...and paste these folders here. Click yes to replace all existing files/folders

[Pace Solo User]

Originally Posted by Support_DM

here is information on how to back up Old Faxes, phone book, and voice mails.
<snipped>

My suggestion is that Avanquest develops a backup and restore function built into the program to do this automatically - possibly with an archive function as well to prevent massive start times for when people have large quantities of faxes and voicemails. This is something which is standard in some other good consumer coms/telephony packages.

[support_sa]

We have this feature in the new update software , when you try to uninstall the softwrae will ask you if you want to keep your data and it will be save and restored in the new installation.

[Pace Solo User]

Originally Posted by support_sa

We have this feature in the new update software , when you try to uninstall the softwrae will ask you if you want to keep your data and it will be save and restored in the new installation.

I know what your referring to but having the messages and faxes left behind on the HDD doesn't help if, for example, the machine is being replaced or the HDD is being formatted or restored from an image (very common in business environments). It's in these cases that a distinct "backup and restore" wizard that automatically archives the messages, faxes and folder details into a single "portable" file or extracts them, is very useful.