Classic Phone Tools - loud static when answers/won't hang up

[merrilee@rmsjobs.com]

Classic Phone Tools - installed and running but when it answers a phone call it immediately is loud static when there should be the greeting. Then silence for Record and recording is all static. When caller hangs up - classic doesn't hang up the call and ties up the line for an indefinate period of time. What is the problem? And Hurry - I need to set this up for the weekend...

[Support_DM]

What is the version of classic phone tools?
What is the modem model in the computer?

If the software is not communicateign with the modem, you will get a lot of static on the line and since its not letting go of the phone line. You can reinstall the modem in the pc.

In Windows XP/2000:
Click Start, Control Panel, Phone and Modem Options, Modems tab. Highlight your modem, click the Remove button and reboot. Upon restart your modem will automatically reinstall itself.

In Windows 98/Me:
Click Start, Settings, Control Panel, Modems. Highlight your modem, click the Remove button and reboot. Upon restart your modem will automatically reinstall itself.