Samsung x427m Download Error

This is for Ringtone Media Studio 2

I get the following error when I download the ringtone to my Samsung x427m phone:

New phone detected

You have changed your phone but did not update your Ringtone Media Studio settings to reflect this change. It gave me the steps to follow and I made sure I have the correct model phone. It still gives me the same error when I try it again.
When I go into Options the Phone Settings option is grayed out. My registration is showing the following phone x427 not x427m which it should be. Is there anything I can do?

[Support_MS]

So when you go the phone selection you have selected the x427m correct? How are you trying to transfer, bluetooth or IRAD?

[roburger]

Originally Posted by Support_MS

So when you go the phone selection you have selected the x427m correct? How are you trying to transfer, bluetooth or IRAD?

I do select x427m when I go into the phone selection. I transfer Over The Air my locker. IS there any further help? Thank you.

[Support_MS]

Do you have internet as part of your calling plan? That will be required to use the My locker feature.