Installation problems

[ckrem]

I recently upgraded to the retail version of Classic phone tools6. I am using windows XP operating system. It will not install properly. It tells me the print driver cannot be found. It will not answer the phone and take or give messages. The bvrp printer is not installed. Any ideas on how to fix this problem?

[Support_MS]

Here is a link and instructions for downloading and installing Capturefax BVRP.

1. Go to www.bvrpusa.com/capturefax

2. Save the file to your desktop

3. After the file is downloaded, close all programs, and from your Windows Desktop, double-click on CaptureFAX.exe .

4.To verify the Capture Fax drivers installed, from Windows, click Start, Settings, Printers and it should show those drivers.

[ckrem]

Thank you for your response,
I have tried this before without success but decided to try again and get the same error as I received when installing. The error is (Addprintdriver Specified module couldnot be found). The modem is working and I can dial out from it.

[Support_MS]

The Add Printer driver error is unrelated to the reception issue.

Do you have an HP or Cannon printer? If you do, you might try uninstalling that first, then running the capturefax installation. Once capturefax is installed you can reinstall the printer.

For the reception issue, which modem do you have in the computer?

Again I thank you for your response. I removed all printers from my system. Installed capture fax driver. And still received the same error. AddPrintDriver dialog box comes up with the same error. Specified module could not be found?

The modem is marked on the PCI card as an Aztech MP3900v-ub. When I try to get the driver for this modem it tells me no driver is available or needed for windows xp. When I go to dell sight it tells me the driver I should use is conexant HCF v90 56k RTAD speakerphone PCI modem. The origianl dell BVPP software uses AZTEC modem.

Any ideas where to get the correct Windows XP driver for this modem If the dell driver I am using is wrong. Aztech tells me it is no longer supported.

[ckrem]

Again I thank you for your response.
I removed all printers from my system. Installed capture fax driver. And still received the same error. AddPrintDriver dialog box comes up with the same error. Specified module could not be found?

The modem is marked on the PCI card as an Aztech MDP3900v-ub. When I try to get the driver for this modem it tells me no driver is available or needed for windows xp. When I go to dell sight it tells me the driver I should use is conexant HCF v90 56k RTAD speakerphone PCI modem. The original dell BVPP software uses AZTEC modem.

"Win XP 1) Windows XP already has an inbuilt driver (detected as "Dell Data Fax Modem"). Plug in the PCI modem, and the system will detect and install the hardware driver automatically without user intervention
2) For users who upgraded from previous OS, then you must first remove the old modem driver before upgrading to WinXP. "


Any ideas where to get the correct Windows XP driver for this modem If the dell driver I am using is wrong. Aztech tells me it is no longer supported.

[Support_MS]

I do not know where to get the correct driver. If Dell says to use the Conexant one, you might try that one.

Other than closing all Processes running in Task manager, I do not have any other suggestions for the add printer issue.

[ckrem]

This is the one i have been using and it works but will not answer the phone. I Can dial out from the key pad and all the diagnostics tell me it is working. It simply will not answer the phone. This has not been a good experience. I can't even get my old inadequate software to work again. It is like some of the xpdrivers are not compatible with the BVRP software.

[Support_MS]

The generic Modem driver is not compatible with our program.

Were you able to shut down the processes in the task manager?

[ckrem]

All processes can be shut down from the task manager. Fax Capture will not install. Modem driver works and diagnostics check ok still will not answer phone.