Messages never show the right dates.

[michael.kenward]

How come Classic Phones Tools never shows the right date and time for messages I receive?

[Pace Solo User]

Originally Posted by michael.kenward

How come Classic Phones Tools never shows the right date and time for messages I receive?

More information about your system (as per the sticky message for this forum) would be helpfull. Things like the versions of Windows and Classic PhoneTools as well as modem brand/model and whether you're using the latest/correct drivers/inf for that specific modem. Assuming you have Caller Display and have tested Caller ID accuracy with another CID display device and thats showing the correct details in terms of date and time received (it would be unlikely to be wrong but not impossible - have had this happen with my BT line) my next thoughts are to check for correct regional and time zone settings within windows. There aren't many UK supplied modems which offer BT Compatible Caller ID support - do you know if yours does? How far out are the date and time and are they random. If you leave test messages on the system a certain period of time apart, is the time apart on the inbox correct, even though the date and time may be out?

[michael.kenward]

This is nothing to do with Caller ID.

I am talking about the display of "Received Voice Messages" in PhoneTools 6.03. Same symptom in the Inbox.

These have never displayed the correct date and time.

I provided as much information as seemed to be necessary given the symptoms. Happy to provide more if I know why.

But providing that detail helps no one if BVRP can't even guess at what might be happening.

I have Windows XPSP2 and a modem with the latest drivers.

[Pace Solo User]

Originally Posted by michael.kenward

This is nothing to do with Caller ID.

Why not?

I am talking about the display of "Received Voice Messages" in PhoneTools 6.03. Same symptom in the Inbox.

So am I. You know that part of the data transmitted via CID is the date and time - even here in the UK. Here is an excellent reference source: http://www.ainslie.org.uk/callerid/cli_faq.htm How do you think independant mode modems know the time and date of received messages when the software is run to download them to a PC? As you haven't stated what sort of modem you have (still) this may very well be relevant (even if you dont have an independant modem model).

These have never displayed the correct date and time.

Sounds like this is an issue you've never got to the bottom of. If I told you it works fine in that regard here, do you think that "your setup" (including which drives things are installed on and to what folders etc if its "non-standard"/modified) may have something to do with things?

I provided as much information as seemed to be necessary given the symptoms. Happy to provide more if I know why.

Seemed to be necessary using your knowledge of how the software works? I dont think that given the sticky message at the top of the forum and the possibility that others might have a deeper understanding of just how this software works, those details requested in the sticky are an unreasonable ask.

But providing that detail helps no one if BVRP can't even guess at what might be happening.

If BVRP are allowed the time during working hours to respond, then they will be able to offer their professional assistance.

I have Windows XPSP2 and a modem with the latest drivers.

Which modem would that be (make and model) and drivers eg windows native or from makers website and if so which version?

[michael.kenward]

Sorry, I don't do nerd. I said my problem does not involve Caller ID because it does not involve Caller ID.

Nor should it be necessary to go excessive details for something that really belong in Help files and FAQs. I don't give a toss about "stickies". There are there so that the people who should get their software right,. and their acolytes, can duck the issue.

I have a modem whose name will remain secret to you. It captures voice and fax when Phone Tools is asleep. When I wake Phone Tools from its torpor, it retrieves messages.

Now, I expect Phone Tools to know when it retrieved those messages. It is, after all, plugged into Windows, who runs a pretty reliable clock. So why can't Phone Tools reae that clock and set the time for messages and faxes accordingly?

I should not need to go into any of this detail. I should be ale to plug the word "date" into the Help file, or to an on-line database that can deliver at least some clues.

The trouble I have had with Phone Tools brings me here with a low expectation of success. (How would you like it if your software decided from time to time that it had reorganised itself and denied you access thanks to one of the clunkiest installation processes on the planet?) That's why I haven't pursued this problem in the past.

My biggest regret is that Norton/Symantec screwed up Winfax and its various extra bits. Ten years ago they were much better than anything BVRP can muster. It is just a pity that Microsoft brought in XP and screwed up perfectly adequate software, leaving it to third rate software houses to pick up the pieces.

Just read the messages around here. These people couldn't write their way out of a paper bag.

Anyone know of any grown up software I can buy to replace Phone Tools?

[Support_MS]

michael.kenward:
The modem stores the date and time and gets that information from Windows. The Classic Phonetools is then getting that information from the modem. As the Classic Phonetools is not running when the modem is getting that info we are relying on the modem to report that information to us.

Lets get a log to get more information about what the modem is reporting.
1. After reproducing the issue in your BVRP software application you will want to get the log.

2. From your BVRP software application, click Menus, then click Display/View, then click Modem Exchange. (Pressing the F12 key while in the program will also bring up the modem exchange)

3. Click on File, then click on Save Buffer As.

4. In the top Save In window - select either Desktop or My Documents (to make it easier to find it later)

5. In the Save As window - type in your last name and click on Save

6. E-mail that to forums@bvrpusa.com and include the link for this forum for reference

[Pace Solo User]

Originally Posted by michael.kenward

I said my problem does not involve Caller ID because it does not involve Caller ID.

Without further information from you, should you be willing to provide it, its not possible to make that determination. In the end I can only tell you what I need to know in order to try and help.

I have a modem whose name will remain secret to you. It captures voice and fax when Phone Tools is asleep. When I wake Phone Tools from its torpor, it retrieves messages.

So if you dont have caller ID working on your line or modem then if the modem doesn't know the right date and time, is it any wonder that the wrong message details are being downloaded.

Now, I expect Phone Tools to know when it retrieved those messages. It is, after all, plugged into Windows, who runs a pretty reliable clock. So why can't Phone Tools reae that clock and set the time for messages and faxes accordingly?

Because people want to know when the message was received and not retrieved into the PC which may be quite some time later. The date and time stamp that the modem puts on the message is influenced by CID or can be set manually on the modem if CID isn't enabled on the line.

My biggest regret is that Norton/Symantec screwed up Winfax and its various extra bits. Ten years ago they were much better than anything BVRP can muster. It is just a pity that Microsoft brought in XP and screwed up perfectly adequate software, leaving it to third rate software houses to pick up the pieces.

I take it that you must have never seen "Microsoft Phone" software then from around Windows 95 era. Why do you think Microsoft haven't released a comprehensive telephony package (with speakerphone capability) since? I liked the look and features of Delrina Winfax and even early Symantec versions but that software very quickly became overly resource hungry.

Anyone know of any grown up software I can buy to replace Phone Tools?

That will depend what modem you have and you've already said that you want to keep that a secret. There is only limited support among some other packages for independant mode modems.