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terraba
03-26-2008, 12:04 AM
I'm having a problem launching the WebEasy 7 pro (as in a post on this board) and have email the tech support 3 times but have not heard anything back from them. Is this normal? In their initial email they say that they answer within 24 hrs, has been many more than that.
WebMonkey08
03-26-2008, 12:12 AM
About 3 months ago, you could email WE Tech Support, and they would indeed get back to you. Currently, they do not respond to emails, etc..
terraba
03-26-2008, 12:23 AM
Do you know how you go about getting in touch with them?
WebMonkey08
03-26-2008, 12:28 AM
go to thier home page http://avanquestusa.com/ and find the Customer Service area, I have seen it with phones #'s etc, but have never tried to call them.
terraba
03-26-2008, 12:43 AM
Just sat on hold with them for 20+ min...
I hope that Staples will take it back :confused:
WebMonkey08
03-26-2008, 01:04 AM
to Staples, and show them. That sux when that happens..
terraba
03-26-2008, 01:42 AM
thnx for your help.
Roger Sween
03-26-2008, 04:20 AM
I have also sent email to VCOM / Avanquest / BVRP and I do not know for positive so take it as a rumor but I believe it is being sold to another investor.
May be good news.

Anyway I am new to web site design but am in IT for 22 years and if you ned WE to install and work you may need to 1. Uninstall it. 2. Run regedit ( understand what I am saying now ) 3. Remove any VCOM , Avanquest and Web Easy root keys under HKEY_LOCAL_MACHINE\SOFTWARE\Avanquest .
Delete that root and all sub keys ONLY !
Also you need to delete :
HKEY_LOCAL_MACHINE\SOFTWARE\VCOM keys.

Do at your own risk but if you do so then reboot and reinstall WE with your serial number. If that does not work then you may have other software causing a issue.

I am only making a suggestion here and I am not saying this is a sure thing but that is what I would try.
Gato
03-28-2008, 02:31 AM
I emailed customer service and never got an answer. And I bought Web Easy because the reviews were so good about this area. Wrong!!!

But I like the program...

But if you want help... come to this groups, this is the real deal

Gato
WebMonkey08
03-28-2008, 04:53 AM
Hold the pickles, hold the lettuce, special order don't upset us,,, Yeow !!
Dave Koehler
03-28-2008, 12:47 PM
Support? We don't need no stinkin' support.:rolleyes: