Serial Number Issue

[athomps]

So another quick question. I purchased the software, downloaded, worked well for a few days. Went to open program received error message that my copy was illegal and it prompts me every instance of opening to input serial number. I do this each time and it is frustrating, but I need this for my business. I just "hope" each time it works and I can get something done before it shuts down again... the program shuts down randomly with error codes due to this serial number issue.
I have attempted to contact customer service...no answer on hold forEVER...have sent e-mail after e-mail to tech support. Not PAYING for asistance that should be offered in good faith for support of the product. That's just silly!
Finally received reply from tech support and they told me to download the file attached to their e-mail and open the TScookie....But guess what? They didn't send an attachment to the e-mail. Responded to them and here we are almost a whole week later and issue is still not resolved and haven't heard anything back yet.

Has anyone had this problem, know a fix?

Thanks!

Version WEB EASY PRO. 7

[jefito]

Follow this link to find phone numbers to actually call. I had to call once myself.
http://www.avanquestusa.com/support/support_phone.asp

[Gungerdin]

The same thing happened to me, I did get the tscookie file from them and it worked at first. Now I have to enter the serial number upon every boot in Vista just to use the program! I have had it with tech support email tag, they now are trying to blame it on other programs I am running. I had asked them for a list of all known registry keys so I could take it out completely then reinstall but they failed to do so. A cleanup tool would be nice. Good luck with this one.

[Dave Koehler]

Same thing happened to me just today. This is 7pro, bought and registered months ago. Some kind of time bomb? Sooo Not Cool.. Support, what now? Don't be a stranger.

What is really nuts is that the correct serial number shows up in Help/about but it is greyed out and an illegal copy message appears.

Dave Koehler

[athomps]

Well, I finally heard back from tech support. They sent an e-mail with the TSCookie attached this time. I download, followed instructions and it is working correctly.

[Dave Koehler]

This gets a little funnier. Only a little.
As stated I get the message that this is an illegal copy and is not registered.
Sooo...I think it just lost it's registration way and click the register on line.
Nope, can't do that because it is already registered. :rolleyes:

I am not locked out but get the nag message every time I open it to upgrade from my current version 7 to version 7. tsk, tsk.

Holding my breath that it doesn't lock me out.

No new "other" programs for at least a couple of months so that won't fly.

This is a vista machine. yeah, that's it. It must be the evil Vista or the ghost of Front Page past.

Dave Koehler

[Dave Koehler]

Thinking out loud.
I am wondering if these are unrelated incidents happening at the same time.
As I said mine has been registered and active for months and I am not locked out BUT I never looked at "about" to see if the registration showed up correctly in the first place. Maybe it has always said that it is an illegal copy.
Maybe this buy me NOW bomb is just related but independent bad coding.

Dave Koehler

[raysings]

I've had the same problem having to put my serial number in again and again. I'm in the middle of correcting it with Avanquest support. They also sent me an email without the attachment.

[devek]

It happened to me today.
I'm using Window$ XP Pro and updates were made by Micro$oft overnight. Go figure. I'll be contacting Avanquest to see what can be done.

Talking about irritating issues.

[raysings]

I finally got the link but still getting error message. The email says to "extract the file (TS Cookie) to "c:programs/etc".

How do you extract a file to the appropriate place? Whatever I did I don't think it was right.

Ray:(

[Erin the Lawyer]

Hi All!

Have the same problem here - I am trying to give up the practice of law -way too stressful.

Have a number of Web clients – mainly law firms in DC. Have built sites for them using WebEasy 7 and now have templates that make it fairly simple to create the pages generally needed for this type of site.

I have found the program to be naturally a little buggy, but after many hours of self-education I have produced a few pretty good websites. I am really in a terrible jam as I need to update sites for a number law firms but each time I open WebEasy 7 it will close.

The problem certainly seems to be in the validation scheme - I uninstalled the software from the machine I actually use it on - it takes the serial but then says I must register - I click on this and the program asks for a serial number. I put in my serial number and it says invalid. I am careful to make certain the software is only on one machine at a time.

Maybe the problem is only in the download version? I will gladly purchase the box version if this is the case. Just FYI – I can install WebEasy 6 and it works fine – but it is far buggier that version 7 and it will take a lot of hours that I just do not have to go back to the older version.

If I don’t get help soon I will have to go back into the practice of law.


Hello,

Thank you for contacting Avanquest Technical Support.


Can you test this in safe mode once?

Thank you,

Erik
Technical Support Representative

Avanquest USA
Pleasanton, CA

[devek]

"How do you extract a file to the appropriate place? Whatever I did I don't think it was right."

Ray,
Save the attached file (at least you got the file, I didn't) directly into the path where the software runs from. Then browse to the path using File Manager and then double click on that file.

I hope it will work for you.

Could you please email me the file as well? eifoani at hotmail dot com. Many thanks. Tech support sent me the new code, but forgot to attach the file.

[raysings]

Even after I expanded the TSCookie file into the WebEasy folder, and then pasted the dashes, my email, and the code, I still get an error message:

Invalid Code Error= ox0000000a(error dialog c.6)

I'd say I'm frustrated, but that would be understating it. My guess is that it's a VISTA problem. Next time I'm getting a MAC. I've had it with Windows!!!

raysings

[devek]

Got an email from Erik in which he admits for not being able to solve the serial number issue.

I asked for a refund and he referred me to the Costumer Service dept.

It's still a mystery why serial numbers won't work.

[CowboyCrew]

I am so glad I stuck with Web Easy 6....

Russell

[raysings]

Yea, I just sent my software, etc. back for a refund. I had the same problem a couple of months ago with Classic Phone Tools. It was too late to ask for a refund (over 30 days since I had bought it). I doubt that I'll buy any more Avanquest Software.

Ray

[Dave Koehler]

Well now...this is even more weird. As I said earlier, one day out of the blue I got a message that my serial number was invalid. I tried the to re-register but the avanquest home said I was already registered. OK, fine. When checking "about"/serial number it would still show up as illegal. The good news for me was that it wasn't locking the program up or not opening as it should.
I did not install the fix that one of our other members gave me.

So what is weird?
It seems to have fixed itself! :D.
I checked this morning and the serial number section is all happy again. I have no idea what I may or may not have done to fix it but something surely made it bonkers for a while. Yes, other programs have been installed or uninstalled in the interim but I paid no attention because it was not something I was watching for. Sorry
Will keep an eye on it.

On edit: I just remembered that I, like another member, was fooling around with the Avanquest phone program and ultimately uninstalled it. Maybe there is a connection between the two and a corrupted registry entry. There was enough time between working with it and WE that I did not consider the possible connection. Maybe, maybe not.

Edit 2: In looking at the classic phone tools retail forum it appears the same issues are going on with that program.

Dave Koehler

[devek]

Well, I reached the end of line with Avanquest and after they admitted for not being able to correct the problem, I asked for my money back based on incompatible software. They refunded.

I moved to CoffeeCup (http://www.coffeecup.com) which is superior to WebEasy.

I have a feeling that the problem is not WebEasy's core, but its compatibility with Windows operating system's security updates. Anytime someone tells you to right-click on a file and Run As Administrator, you should disconnect all business relations and run away as fast as you can. This option should never be used by an end-user to run ANY application. It is a diagnostic tool.

I have the feeling, with all due respect to those who design WebEasy, that they don't know what is happening with the software.

[devek]

Dave wrote:
"So what is weird?
It seems to have fixed itself! .
I checked this morning and the serial number section is all happy again."

This is not just weird, it is scary. How can you depend on a product that you don't know if when you double click on its icon will actually work?

Hummmm.... kind of remind me the whole concept called Micro$oft Windows...

I don't have any phone tools software and I'm running a tight Windows XP Pro SP2 daily updated. I tried all the options I was offered including manipulating the registry, but the results were the same: The application closed itself while my legal and paid serial number was considered unregistered and illegal.

I'm glad the software works for many, but for those who experience the Serial Number problem, and who depend on this simple program to minimally RUN, it may cost more than just frustration.

[RonHills]

1. Coffee Cup has NO e-commerce capabilities, which makes it worthless to 98% of the free world.

2. By the time you buy all three of their "package deals" at $139.00 each you've spent more than $400.00. You would be better off buying Dreamweaver, and you'd have a lot more software to show for your money.

Maybe it's time for a class action suit against Avanquest.

[Dave Koehler]

Maybe it's time for a class action suit against Avanquest.


Oh, that won't accomplish anything except enrichen Lawyers. While the serial number thing is among the weirdest things to have happen, I have had software of all brands do all kinds of strange things. Sooner or later the cause and the solution will be found. It has to be found, especially if new users are running into it.
This too shall pass.

[devek]

RonHills wrote:
---> "1. Coffee Cup has NO e-commerce capabilities, which makes it worthless to 98% of the free world."

You want "free world"? Go to http://www.ecrater.com and get all your ecommerce for free. Just link from anywhere to them. Depending on one source to provide all that we need will make us all slaves....

---> "2. By the time you buy all three of their "package deals" at $139.00 each you've spent more than $400.00. You would be better off buying Dreamweaver, and you'd have a lot more software to show for your money."

I'm not an employee of CoffeeCup but I like things to be mocked correctly. You don't need more than their Visual Designer to do ALL that WebEasy does. This costs $49 and has no problems for over 10 years! If you are a professional and really MUST have ALL of CoffeeCup products, it costs $229 (you just needed to scroll some more on that page), but not many will use it, so it can't be compared with DreamWeaver on any level.

Take that Visual Designer for $49 (http://www.coffeecup.com/designer) plus the absolutely FREE ecommerce site (http://www.ecrater.com) and you can throw away everything else you have..... including DreamWeaver.....

--- > "Maybe it's time for a class action suit against Avanquest."
I'd go after Micro$oft first....

[RonHills]

Dave.... Have you noticed how many owners of other Avanquest software are frustrated with the lack of tech support? One person is tearing his (or her) hair out because Bookkeeper 2008 is doing the SAME THING that WebEasy is doing! Are you happy knowing that every time you open WebEasy it's a crap shoot whether or not it will run correctly? Do you think that all of the people who are having to enter their serial number each time they open WebEasy are happy about it? And do you think that the French company that owns Avanquest is going to do anything about it as long as the money keeps flowing in?

In a class action suit the lawyers do get paid big money, and they are paid by the company that is sued, not by the victims.

I don't see how this can be an issue involving Microsoft updates, because it is happening to both XP and Vista users, and the only common factor there would be IE. Are there any cases of this happening where IE is NOT installed on the computer?

As far as CC is concerned, in order to get all of the features that WebEasy offers (and that is why we are on this forum) you still need to buy all of the CC add-ons, and that totals $400, compared to the $50 we have spent on WE.

Companies like Adobe, Intuit, even the dreaded Microsoft, provide prompt response to tech support questions via email, and I've never had any of them tell me they couldn't solve the problem and offer a refund, as Avanquest has done.

I hope Avanquest likes the user feedback posted on newegg.com about Web Easy 7!

Ron Hills
Technology For Industry
Johnson City, NY

[MikeRadio]

Well I am glad to see I am not alone!

I bought WebEasy 7 the other day (Put on to 2 Vista Machines).

Worked fine.. but this morning it Needed the serial # each time, and the activate button didnt work.. So If I enter the serial # it goes into the program. While I am in if I go to the ABOUT, I get an error saying the Serial # can not be found. and I can hit Ok. Once I exit it no longer saves the serial #.

I tried reinstalling one one machine and ger the SAME issue.

is anyone running Norton Utilities or system works with reg cleanup? That was messing up another program I had and the people with issues found out it was taking a key out.. although I doubt it is the case here...

VERY FRUSTRATING!!! I was beginning to like this program then all of the sudden this happens.....

I have an email in to tech support. If someone can send that cookie that would be great just email me here and and Ill give you my address.

Anyone get this 100% fixed yet?

The ONLY thing that happened is there were a dizen Vista Microsoft updates last night.. thinking maybe that did something? Just trying to find out what is causing this issue....

Mike

[Dave Koehler]

I dumped Norton years ago because it messes with everything and really slows down any puter I tried it on. It was great in the DOS days but got bloated by all the new owners. You will be happier without it.

I had the issue as stated earlier but with a twist and now it has fixed itself. Something was messing with it but I don't know what I installed or uninstalled that did it.

The machine WE is on is seldom shut down, just restarted for the occasional update. I did shut it completely down a couple of times during this screwy period and perhaps that was some help. Dunno. Vista home machine.

Did you also go through the registration process after inputting the numbers again? I did that and it said I was fine but the program proper didn't think so.

[MikeRadio]

I dumped Norton years ago because it messes with everything and really slows down any puter I tried it on. It was great in the DOS days but got bloated by all the new owners. You will be happier without it.

I had the issue as stated earlier but with a twist and now it has fixed itself. Something was messing with it but I don't know what I installed or uninstalled that did it.

The machine WE is on is seldom shut down, just restarted for the occasional update. I did shut it completely down a couple of times during this screwy period and perhaps that was some help. Dunno. Vista home machine.

Did you also go through the registration process after inputting the numbers again? I did that and it said I was fine but the program proper didn't think so.

Norton always has been owned by Symantec. The software isn't bloated at all anymore. They learned from their mistakes and even have commercials and marketing touting the fact that it uses less room and memory.

I doubt Norton is the issue as you don't seem to have it and still had the issue.

When I get in, I go to Activate and it says I am activated already.

If I go to serial number a box pops up that says could not retreice and it is blank. I can hit OK and still use the program.

it seems something is wrong with it keeping the information about the activation together.

has ANYONE got any sold leads on to fixing this issue?

Mike

[MikeRadio]

Sorry to reply to myself but this is VERY frustrating.

I have heard nothing from this company and its been way more than 48 hours.

Does ANYONE have this file thaty is supposed to fix this?

1850 peoplke have read this message so I assume I am not the only one with these issues.

Anyone who can help please let me know.. I cant use this having to enter the serial number EVERY time

I will pay money for anyone who can get this working for me.

[supa]

have you seen the private message I sent you ?
If not share with my your Email.

Supa

[MikeRadio]

I didnt get it but sent an email.

I am thinking something here...

Is it ok to install this program on n\both desktop and laptop? Same serial number?

Most programs allow 3 installs.

I am just thinking that may have to do with the serial problem, although if they limited activations I would think they would tell you in advance.

Mike

[MikeRadio]

Is there ANYWAY to talk to or email someoen from twch suppor to fix this issue???

WHo is this Erik? DOes anyone have his direct email or line.. If so please email me here.

I am very frustrated over this issue... I just want to use this program.. and it seems noone is home.

is this company avanquest or v-com as there are support options on both sites.

If anyone can help me get this fixed the right way so the serial # works.. I will paypal you some money because I am so fresutrated!!

[athomps]

Here it is.....

Erik - Avanquest USA <support1@avanquestusa.com>

[supa]

Just rename the file name from .EXE to .TXT and make sure to tell others to change back...


Supa

[MikeRadio]

It didnt work for me... gave an error.. Program still wont open


Is anyone HOME AT THIS PLACE!

How come nobody calls or respinds?

[JNady]

Can someone send me this file ? I still can not get we to work. I have even reformated and started from scratch and nothing. I can get the program to work if I turn off internet then start WE and I can do what ever I need to do but turn Internet back on and same problem.

John
JNady@nc.rr.com

[athomps]

Okay here is what we have all figured out.......

Contact tech support with your serial number issues (via the e-mail to Erik-listed above or through this web-site 'support'). Or you can call and be charged...but if you choose e-mail....When you contact them make sure that you include all your own information the FIRST e-mail as to speed up the process. Your own information: Name, E-mail, Phone, SERIAL NUMBER of your software, etc. the serial number being extremely important, if they overlook that you have sent this or you forget this the first time it will slow the process down even more.

Tell them your problem with your systems ups and downs...tell them you have heard of the TS Cookie file and need a copy. Okay? Then you wait....I don't know how long it will take...they sent me an e-mail back in about a week, first one they FORGOT to attach the file....next one they sent later and attached file. I know it's frustrating, not right and just plain stinks! But, what choice to we have, right?

I have tried to post the e-mail they sent, the code they used, ect. however...it does NOT work on other people's systems...many have tried. This code and file appears to be individually set up on the server based on each individual's information and serial number to their purchased software. So, please no more e-mails asking for the file...I would be happy to send it, but it won't work on your system...as you can see from those who have tried before you (Mike Radio-post).

Sorry, this is a big BUMMER but you have to wait for tech support...one last thing, make SURE that you keep the e-mail you receive and the file, code etc,. somewhere safe as you may have to enter it time and time again to keep the software running. This has been my experience.....

Not good service Avanquest....not good at all........:-(


athomps

[MikeRadio]

Thanks thomps... But something has happened at this company...

The emal you gavce me to Erik at suppot just BOUNVED right back. Their support email must not even vbe working anymore.

WHICBH email did you originally use to get in toudch with suport? There are TWO.. One on V-Coms site and one on Avanquest.. ... One enters into a queue where you can check the status under MyStuff ( and as yet notrhing has happened. The other just sends an email.

I never seen anything like this before.

[athomps]

Originally....I went above to Support>Technical Support>Ask a question. The e-mail address posted and that I sent to...(listed above) was address I responded to after they received my question.

thomps

[JNady]

Thanks anyway, I give up I have emailed from every way I can and still no response over two weeks now. I will just have to learn to use DreamWeaver thanks all for the help.

[RonHills]

Earlier in this thread I suggested a class action lawsuit against Avanquest USA and someone said that would just benefit the lawyers. Are y'all happy? Are y'all havin' fun with Web Easy. I dad gum guarantee that the French company that owns Avanquest USA is laughing as they put your American dollars in their French bank account!

I guess you've figured out that you will never get a solution from Avanquest tech support, so the best thing you can do is go to Amazon... Newegg... ZipZoomFly... or wherever you bought this crap and warn others how terrible (excuse me... non-existant) Avanquest's customer support is.

And if you are dumb enough to buy their System Suite or driver update software, IT WILL CRASH YOUR COMPUTER.

Ron Hills
Technology For Industry
Johnson City, NY

[MikeRadio]

Ron


I didn't realize how redicukous this can become. I never saw anything like this.

I am just trying to use the software. There is NO response from tech support.

If anyone from avanquest is reading this, or anyone knows how to contact someone let me know.

This is horrible....

[MikeRadio]

OK...

So How can I avoid this error??

Can someone report those who bought the CD VERSION.. do you get this error?

If I Uninsall and reinstall it seems to come up also.

I would buy another version or whatever to avoid this... nobody is giving any help from support.

I actually got someone today from support who gave me new serial number... and of cours elike th eold they didnt work once rebooted.

[supa]

I have read in some other forum on the net about that problem,
Someone explained his way to deal with it.

first he recommended to run the software with compatibility mode set to windows 2000.

second he says that when the program request the serial he just use a trick of switching to a different window (using alt tab for example) and switch back.
Should let you use the program without Re-entering the serial.

Try it out...

Supa

[MikeRadio]

you can do that.. but the toolbatrs and other features do not work if you run it like that.

As far as compatibility mode I will check but I think it ssomehting else

[MikeRadio]

:DOk everyone who is having the issue with the serial number...

I am in process now it seems of actually having this item fixed correctly and thoroughly.

First, it appers that the company is aware of the problem witht his in vista. They also say there is a patch that fixes it, however, no patch from the auto update would show up.

Therefore, they are sending me a working version, which aleviates the issue.

Once I actually get this, test it, and make sure it works, if nobody else posts here, I will post the proper way to get it.

Lets say it wasn't by CONVENTIONAL means that I am finally getting help here.. but I am happy now to have the attention of Avanquest.

I will post my results as they come.

[Dave Koehler]

Good news and good luck. Check the version number when it is loaded.
Maybe they will fix the update feature while they are at it.

You would think that they would find it easier to send out an email with a link where to download the patch. All the advertising emails manage to come through.:p

[MikeRadio]

Good news and good luck. Check the version number when it is loaded.
Maybe they will fix the update feature while they are at it.

You would think that they would find it easier to send out an email with a link where to download the patch. All the advertising emails manage to come through.:p

Dave,

All I know is it seems they ar going out of their way to fix this issue. I get the ad mails also and get pretty upset too....

The person I am dealing with is VERY high up on the chain... I am confident that there will be actions taken to remedy the issues peopel are having.

I will post more details when everythign works 100%.

Mike

[Dave Koehler]

I don't suppose anyone mentioned to you why email support questions are not being handled or why support no longer visits here.
Curiouser and Curiouser.

[RonHills]

The best solution to this problem is to follow this link and fill in the required information:

http://ag.ca.gov/contact/complaint_form.php?cmplt=CL


Required information:
Avanquest USA LLC
7031 Koll Center Pkwy
Pleasanton, CA 94566
925-474-1700

Ron Hills
Technology For Industry

[SunFlower]

For Vista users:

Try disabling the Windows Firewall. Make sure to type firewall in the search box, then select 'Windows Firewall' (not the windows firewall with advanced security)

Turn it off.

THEN: Run the TS cookie

If it works (as it did for me today) you should be able to turn the firewall back on and run WE pro as normal.

Hope this helps!

[firedancer4]

I've had this problem as well, and sent numerous emails that received no response. I finally called and was told this is a "known issue" and that they are working on it. I was also told they hope to have a new update this week (which is now past).

I tried turning off my Firewall to install the TSCookie but it did not work for me. Still had to enter my serial number.

I am quickly losing my faith in Web Easy Pro people. They do not respond to emails anymore (yet I also receive ad emails from them!), and while I have been using Web Easy for YEARS, it's beginning to feel like they're are fading out of existence. How can I promote a product when they have no customer service?

I hope talking to the "higher ups" makes a difference. I hope to get this update soon and have my faith restored that Web Easy support guys care about their users.

[Malcolmph26]

I am also having this problem and have recieved 3 e-mail replies from Avanquest all of which were a load of rubbish.
Hope some one can sort this problem out as I also am rapidly loosing faith.

http://www.pensandplatters.org.uk/

[krazzy]

I just purchased and received webeasy6 pro today. I installed it, then went to try and register to retrieve my serial#...http error 500 after I click submit. I have sent an email to tech support, but after reading the forums, I'm thinking I may have wasted my money. Almost bought 7, but decided to buy the discounted version 6.....I might go back to frontpage....sigh...

This was a factory sealed boxed version btw...

[firedancer4]

Hey all,

I have the direct phone number to Erik in Avanquest Tech Support (is Erik the only person working there???). Only reason I hesitate giving it out is because I feel like I'm betraying him by sharing it. He gave me his direct number after an hour-long remote/phone session we had on my computer, but he had to hang up for another appointment. He didn't call back, but answered one subsequent email from me apologizing, and said that things had gotten busy. I have now emailed him a few more times over the past several weeks, and he has not responded to any of them.

I'm sick of this serial number problem. And maybe if everyone calls Erik we can get some results. I'm sure anyone can be more aggressive than I can with this.

Erik's number is . If you don't get through - like it's disconnected - than we have a serious problem!! Like, they've left the planet and have deserted us forever. Which is what it kinda feels like anyway....

[Support_JH]

Erik is no longer with the company, which you would have discovered if you'd read the sticky residing at the top of the forum. I'm pretty sure that phone number is now defunct. One way or the other, you're really not going to post internal phone numbers on the Net, defunct or not.

I should have an update on the issue tomorrow.

[firedancer4]

Sorry, Support. I did fail to see the post re: Erik. Thanks for removing the phone number. I guess I didn't think it through enough first.

[MikeRadio]

Jim,


I really enjoy your product.

After becoming extremely Td off about the "Serial Number Issue" I spoke with a very high person in your company, who referred me tos omeone else who may have been their assistant, and thereafter 2 others.

Maybe one was you.

I tested and tried many things and nothing worked. I do not have the time to test the program (which I bought twice both on CD and online).

There is an issue with the verifier program which causes this issue.

Right now, I have a TSCookie and just run that 1st whenever I want to use the program. No biggie, just inconvenient.

As long as that works, I am good.

When a legitamate patch is available, meaning one from Avanquest, Nova, whoever, that is simple as running an .exe, or replacing a .dll or even changing a registry setting to fix this issue, I will gladly do it and be happy.

I can not however test and test different solutuins that come from different sources without testing or merit.

This issue (asking for Serial number each time then it stops working altogether) is a pain, and I am hoping it soon can be rectified.

I am pretty sure it has to do with tthe verifier system.

Mike

[firedancer4]

Hi there,

Just checking to see if there are any new developments with the serial number issue?

Thanks,
Firedancer

[justonce]

Hi there,

Just checking to see if there are any new developments with the serial number issue?

Thanks,
Firedancer

Hello

Yes, I have the same problem with serial number.
I have no response from support.
What can i do?

I am from Uruguay and i speak english very bad.
I cant contact Avanquest support.
I puchased WEP 7 yesterday.
And i dont know what to do.
Thanks in advance.

[myles542]

Hello, I have been using Web Easy for over 5 years now. Love the program and I never had a problem until now. I just bought a new computer with Vista. I installed Web Easy 7 on it also. Every time I open the Web Easy 7 program, I get a box that pops up just before the program fully opens and it says "Your license has expired or cannot be verified or activated. You must enter a valid serial number before continuing. *Click Yes to enter valid serial number or * Click No to quit the application now."
When I put in my serial number, the program opens and everything works fine. But when I close Web Easy and try to reopen it again, this box pops up every time and I have to enter the serial number every time.
So I went to Office Max and purchased a new Web Easy 7 program so I could try another serial number. I uninstalled Web Easy 7 and reinstalled the new one with the new serial number and the problem is still there.
I called Web Easy Tech Support yesturday and they told me to uninstall it again and enter the serial number that they will send me in an email. Well, they sent it, I uninstalled it again, and I reinstalled it with the third new serial number, and the problem still exists... Now its the weekend and Web Easy Tech Support is closed until Monday.... If anyone can help out with this it would be great.

[NCGal514]

I've read all the posts in this thread and now, Jan 23 '09, the problem still exists.
I've emailed tech support, and they did respond with the TSCookie file, and a new serial number. That didn't work. After a few more emails, I received a phone call from one of the techs. He talked me through a fix, but that didn't work either. He was supposed to check with someone else and call me back, but so far that hasn't happened.

I really like WE 7, but the serial number issue is a huge pain. Considering how long this has been going on, and the number of people who have complained, I am more than amazed that the company has not been able to come up with a fix.

By the way, I'm using a new, sealed in-the-box version, so it's not just an issue with the download version.

What is *with* these people ???