Fax Tools

[ShannonR]

I have a Dell Dimension computer runing Windowws XP SP2. Fax Tools was woorking. Then I had a problem with my phone. My phone line is fixed but all the faxes say the line is busy.

[Pace Solo User]

I have a Dell Dimension computer runing Windowws XP SP2. Fax Tools was woorking. Then I had a problem with my phone. My phone line is fixed but all the faxes say the line is busy.So does the fax modem actually dial out and get a busy line when you listen to its little speaker?

In order for more relevant help to be provided, its important that you answer fully the questions posed in the sticky thread at the top of this forum. Most importantly, what chages to the PC or the way its connected were made as a result of the phone line repairs.

[Shannon R]

YOu could hear the modem earlier., but it sounded wrong. I installed an new modem and still have the same issue.

[Pace Solo User]

YOu could hear the modem earlier., but it sounded wrong..Wrong in what way - can you hear a busy tome on its speaker when it dials out? What are the answers to those questions in the sticky post about how to ask questions eg what sort of modem (brand and model) is now installed?

[ShannonR]

YOu can hear the modem dial out. I have uninstalled and reinstalled the modem and Fax Tools. Every fax says the called number is busy. Now the Modem Manager is disabled.

[Shannon R]

It is a conexant HSFiSmart modem v92

[Shannon R]

Stopped and restarted Fax Tools resolved Modem manager issue.

[Pace Solo User]

And is that modem correctly detected and showing in the programs own general setup section? It sounds like CPT may have incorrectly detected it as a different modem (which is something I've had happen on numerous occasions). Manually reconfiguring the correct modem in the program is the way to go (it's the general setup, communication tab that you need to check from memory, I dont have CTP 6.0x installed anymore).
http://bvrpforums.com/phpbb2/viewtopic.php?t=6094
may also be of some assistance re the modem mgr being disabled. Does the modem work fine otherwise eg for dial up internet access (if you have this) or is it only intended for use with CPT?

[Shannon R]

When I checked the configuration settings and changed the modem it detected the correct modemin Fax Tools. It sees that it is the correct modem. This modem is only used for the fax tools. I have dsl for the internet.

[Shannon R]

I have Fax Tools not CPT. I am in the wrong forum. Sorry.

[Pace Solo User]

I have Fax Tools not CPT. I am in the wrong forum. Sorry.No worries, I noticed you'd mentioned FaxTools but just thought that was what you called CPT as many people get it wrong. The BVRP Support person will be able to move the thread to the correct forum when they get back. If you can hear on the modems speaker that it's dialling out ok but nothing more, if you have a phone in parallel on the line then you could always check on that to hear whats going on (just to ensure it's not always actually getting through to a busy line). What do you hear that way, are there handshaking noises to be heard? I'm unfamiliar with how they do DSL in the USA. Do you use splitters AKA Microfilters which plug into the wall jack and have 2 outlets, one to the dsl modem and the other for the telephone/fax/ordinary 56 k modem? If so, is everything all correctly replugged back in? It's very common for people to accidentally plug the wall jack cable into the phone socket on the modem rather than the line jack socket, although this would usually result in a "no dialtone" error rather than busy.

[Shannon R]

Yes I have a splitter for the dsl and the phone line. I have checked and it is wired correctly. I have version 5.03. Any number that I try to fax to shows up as busy.

[Shannon R]

The dsl line is working, but the fax is not. They are together at the splitter.
The ethernet line goes to the cable modem and the telephone line goes to the computer. I am online so the telephone line is working. What is going on with the modem for faxes?

[Pace Solo User]

The dsl line is working, but the fax is not. They are together at the splitter.
The ethernet line goes to the cable modem and the telephone line goes to the computer. I am online so the telephone line is working. What is going on with the modem for faxes?Firstly, have you tried what I asked about and listened in to an actual call when busy is reported, what do you hear? Was there a dial tone before the fax modem dials out? If all thats happened between it working fine and now causing FaxTools to show busy every time was a repair to your phone (line?) then that would tend to point towards something about that phone or line causing the problem (especially if you've double checked your cable connections to rule that out). Did you unplug anything at all during the repair, or could someone else have done this? Try it again with everything other than the fax modem unplugged from the phone jack to rule out anything else interfering. Otherwise you could try testing the machine at another location using a different line and if possible a spare lead and see if it goes back to how it was. You could also save a modem exchange of the problem in action and see if that gives any error messages pointing to the problem. Likewise the Windows modem log may yield some clues, you can view this through the modem properties in control panel.

In the end if both are reporting that the line is busy when it's not then it would be very usefull if you could test out the modem dialling out without using FaxTools (perhaps using an old dial-up internet connection if avail or using Hyperterminal). If other programs also indicate a busy line then it points towards a modem hardware or more likely driver issue otherwise a problem has cropped up with FaxTools which will need BVRPs input.

So what do you actually hear listening into FaxTools dialling out?

[Shannon R]

You hear the modem dialing out after the dial tone. In Hyperterminal it shows as busy also.

[Shannon R]

I had the phone company check the lines and they say that it is fine. The problem is in the house. I have changed phone line going to the computer just to be sure.

[Shannon R]

Here is a copy of the log file.

12-30-2006 16:59:50.890 - File: C:\WINDOWS\system32\tapisrv.dll, Version 5.1.2600
12-30-2006 16:59:50.890 - File: C:\WINDOWS\system32\unimdm.tsp, Version 5.1.2600
12-30-2006 16:59:50.890 - File: C:\WINDOWS\system32\unimdmat.dll, Version 5.1.2600
12-30-2006 16:59:50.890 - File: C:\WINDOWS\system32\uniplat.dll, Version 5.1.2600
12-30-2006 16:59:50.890 - File: C:\WINDOWS\system32\drivers\modem.sys, Version 5.1.2600
12-30-2006 16:59:50.890 - File: C:\WINDOWS\system32\modemui.dll, Version 5.1.2600
12-30-2006 16:59:50.890 - File: C:\WINDOWS\system32\mdminst.dll, Version 5.1.2600
12-30-2006 16:59:50.890 - Modem type: Conexant SmartHSFi V92 56K DF PCI Modem
12-30-2006 16:59:50.890 - Modem inf path: oem43.inf
12-30-2006 16:59:50.890 - Modem inf section: Modem1
12-30-2006 16:59:50.890 - Matching hardware ID: pci\ven_14f1&dev_2702&subsys_8d881028
12-30-2006 16:59:52.062 - 115200,8,N,1, ctsfl=1, rtsctl=2
12-30-2006 16:59:52.062 - Initializing modem.
12-30-2006 16:59:52.062 - DSR is low while initializing the modem. Verify modem is turned on.
12-30-2006 16:59:52.062 - Send: AT<cr>
12-30-2006 16:59:52.078 - Recv: <cr><lf>OK<cr><lf>
12-30-2006 16:59:52.078 - Interpreted response: OK
12-30-2006 16:59:52.078 - Send: AT&FE0V1S0=0&C1&D2+MR=2;+DR=1;+ER=1;W2<cr>
12-30-2006 16:59:52.468 - Recv: <cr><lf>OK<cr><lf>
12-30-2006 16:59:52.468 - Interpreted response: OK
12-30-2006 16:59:52.484 - Send: ATS7=60M1+ES=3,0,2;+DS=3;+IFC=2,2;X4<cr>
12-30-2006 16:59:52.484 - Recv: <cr><lf>OK<cr><lf>
12-30-2006 16:59:52.484 - Interpreted response: OK
12-30-2006 16:59:52.484 - Waiting for a call.
12-30-2006 16:59:52.500 - Send: at+vcid=1<cr>
12-30-2006 16:59:52.500 - Recv: <cr><lf>OK<cr><lf>
12-30-2006 16:59:52.500 - Interpreted response: OK
12-30-2006 16:59:52.515 - Send: ATS0=0<cr>
12-30-2006 16:59:52.515 - Recv: <cr><lf>OK<cr><lf>
12-30-2006 16:59:52.515 - Interpreted response: OK
12-30-2006 16:59:53.015 - Passthrough On
12-30-2006 17:00:04.750 - Passthrough Off
12-30-2006 17:00:04.750 - 115200,8,N,1, ctsfl=1, rtsctl=2
12-30-2006 17:00:04.750 - Initializing modem.
12-30-2006 17:00:04.750 - DSR is low while initializing the modem. Verify modem is turned on.
12-30-2006 17:00:04.796 - Send: AT<cr>
12-30-2006 17:00:04.796 - Recv: <cr><lf>OK<cr><lf>
12-30-2006 17:00:04.796 - Interpreted response: OK
12-30-2006 17:00:04.796 - Send: AT&FE0V1S0=0&C1&D2+MR=2;+DR=1;+ER=1;W2<cr>
12-30-2006 17:00:05.203 - Recv: <cr><lf>OK<cr><lf>
12-30-2006 17:00:05.203 - Interpreted response: OK
12-30-2006 17:00:05.203 - Send: ATS7=60M1+ES=3,0,2;+DS=3;+IFC=2,2;X4<cr>
12-30-2006 17:00:05.203 - Recv: <cr><lf>OK<cr><lf>
12-30-2006 17:00:05.203 - Interpreted response: OK
12-30-2006 17:00:05.218 - Waiting for a call.
12-30-2006 17:00:05.234 - Send: at+vcid=1<cr>
12-30-2006 17:00:05.234 - Recv: <cr><lf>OK<cr><lf>
12-30-2006 17:00:05.234 - Interpreted response: OK
12-30-2006 17:00:05.234 - Send: ATS0=0<cr>
12-30-2006 17:00:05.250 - Recv: <cr><lf>OK<cr><lf>
12-30-2006 17:00:05.250 - Interpreted response: OK
12-30-2006 17:00:11.734 - Passthrough On
12-30-2006 17:00:43.125 - Passthrough Off
12-30-2006 17:00:43.125 - 115200,8,N,1, ctsfl=1, rtsctl=2
12-30-2006 17:00:43.125 - Initializing modem.
12-30-2006 17:00:43.125 - DSR is low while initializing the modem. Verify modem is turned on.
12-30-2006 17:00:43.140 - Send: AT<cr>
12-30-2006 17:00:43.140 - Recv: <cr><lf>OK<cr><lf>
12-30-2006 17:00:43.140 - Interpreted response: OK
12-30-2006 17:00:43.156 - Send: AT&FE0V1S0=0&C1&D2+MR=2;+DR=1;+ER=1;W2<cr>
12-30-2006 17:00:43.546 - Recv: <cr><lf>OK<cr><lf>
12-30-2006 17:00:43.546 - Interpreted response: OK
12-30-2006 17:00:43.562 - Send: ATS7=60M1+ES=3,0,2;+DS=3;+IFC=2,2;X4<cr>
12-30-2006 17:00:43.562 - Recv: <cr><lf>OK<cr><lf>
12-30-2006 17:00:43.562 - Interpreted response: OK
12-30-2006 17:00:43.562 - Waiting for a call.
12-30-2006 17:00:43.562 - Send: at+vcid=1<cr>
12-30-2006 17:00:43.562 - Recv: <cr><lf>OK<cr><lf>
12-30-2006 17:00:43.562 - Interpreted response: OK
12-30-2006 17:00:43.578 - Send: ATS0=0<cr>
12-30-2006 17:00:43.578 - Recv: <cr><lf>OK<cr><lf>
12-30-2006 17:00:43.578 - Interpreted response: OK


Fax tools Called number is busy.

[Pace Solo User]

You hear the modem dialing out after the dial tone. In Hyperterminal it shows as busy also.Then what? Do you hear the ring tone until the fax at the other end picks up and then when the other fax does pick up do you hear handshaking. Additionally, at what point does FaxTools pop up the busy message? With the hyperterminal testing at what point is busy displayed eg when the ring tone is heard? I see from that log that you have the Dell Aluminium modem installed. Are the latest Dell drivers for the modem installed? Here's an explanation of that error in the log file thats indicating the modem is tripping up http://www.pcguide.com/vb/rchive/index.php/t-31884.html (you'll need to add an a before the rchive in that link, BVRPs spam filter wouldn't let me post with it in there).
At this stage if it was me I'd make sure I had the latest correct drivers stored on my HDD then I'd uninstall the modem drivers (sometimes they're listed under Add/Remove programs, othertimes you need to manually uninstall the modem from Device Manager or the modem icon in control panel. When the PC is then rebooted it will ask to install drivers and you can point the installation wizard in the direction of your downloaded files. You may need to extract the individual driver files from a single archive file first - see what Dell recomends for installation.

[Shannon R]

I downloaded the driver from Dell. anid installed it.

[Shannon R]

I still have the same issue. What else do I need to do?