Can't get fax to work

:x I am running Faxtools with Conexant SoftK56 Modem (M) on Windows XP. I received the software with an All-In-One Lexmark X1240 (that is what is on the All-In-One) but the users guide says 1200 Series. I have been trying to send a fax, the little fax tools come up, I get everything ready to go, it lets me view what I am trying to send and everything. When I click on send it does nothing, I hear no dial tone and it doesn't tell me if the fax was successful or not. It stays in my outbox. I am about at my wits end trying to figure this out. Please help. My email addy is missq32@gmail.com
Any help would be appreciated.

I thought I could maybe find someone who could help me on here about my machine, guess I was wrong.

[support_sa]

1- What is your modem name ?
From Windows, click Start, Settings, Control Panel., Double-click Modems.

2- What is your modem name in Faxtools ?
From FaxTools, click 'Configure' at the bottom left, then click 'General Configuration'. Then you will want to click on the 'Communication' tab

3- Do you have high speed or dail up for Intrenet connection ?

Everything I look up just says Conexant SoftK56 Modem (M). I have dial-up.

[support_cm]

We need to determine if your modem is reporting calling out correctly:

1. From Windows, click Start, Run, then type in hypertrm and click OK.

2. A Connection Description screen should pop up asking for a name for the connection. Type in Test, then click OK.

3. A screen should appear asking for a phone number. Click the Cancel button.

4. You should be at a blank HyperTerminal screen, with a blinking cursor. Type in ATE1 (may not show up as you type it) and hit enter. It should respond with OK.*

5. Then type in ATDT and the phone number you are trying to call to here.

What happens?

We need to determine if your modem is reporting calling out correctly:

1. From Windows, click Start, Run, then type in hypertrm and click OK.

2. A Connection Description screen should pop up asking for a name for the connection. Type in Test, then click OK.

3. A screen should appear asking for a phone number. Click the Cancel button.

4. You should be at a blank HyperTerminal screen, with a blinking cursor. Type in ATE1 (may not show up as you type it) and hit enter. It should respond with OK.*

5. Then type in ATDT and the phone number you are trying to call to here.

What happens?



When I type in ATE1 and hit enter, nothing happens. In the very bottom, left hand corner of the screen though, it says "disconnected". Does that help you any?

[support_cm]

If nothing happens the modem is not responding. I would first reinstall the modem drivers.

[Susan68]

I will try that and then get back to you, thanks.

[Susan68]

Everything says my modem is working fine. Do I need to uninstall my Lexmark All-In-One or do I leave it?

[support_cm]

No the lexmark printer does not need to be reinstalled.