Fax will not recieve more than one page

[CraigJ]

Why is my fax program not recieving more than one page? And for some reason when I do recieve a fax it is not telling the sender that it was recieved sucessfully. Any ideas?

[Support_JH(old)]

What is the message you receive when you try to receive a multiple page document?
We will need to get a log from you trying to receive a multiple page document.

1. After reproducing the issue in your BVRP software application you will want to get the log.

2. From your BVRP software application, click Menus, then click Display/View, then click Modem Exchange. (Pressing the F12 key while in the program will also bring up the modem exchange)

3. Click on File, then click on Save Buffer As.

4. In the top Save In window - select either Desktop or My Documents (to make it easier to find it later)

5. In the Save As window - type in your last name and click on Save

6. Your Modem Log is now saved. Email it to jhardman@avanquest.com