Installation errors with pdf expert 3.1 and 3.1.1

[Peter Dexheimer]

after several trialy to install pdf expert 3.1 or 3.1.1 I always get the same errors:
126
1797
1904

I'm the adminsitrator of my laptop and deletet all hp printer driver but the errors still occur.

Some advices?

peter

[Support_MS]

To assist in answering your question in a timely manner, it is helpful to post the following information when you ask a question:

1. What version of our software are you using? This can typically be found by clicking Menu(s), Help, About <Product>.

2. What operating system are you using? E.g., Windows XP SP1, Windows 98 SE. This can normally be found by right-clicking 'My Computer' and left-clicking properties and it will be listed under the System section on the General tab.

3. Details of the issue including any error messages, e.g, "When I try to install it keeps stating 'Please insert disk 1'."

4. Scenarios under which the issue occurs, e.g., "I can normally send faxes, but cannot to the 310 area code."

6. How did you receive the software? E.g., received with a Dell A920 printer, received with a Dell Dimension 8400, received with a US Robotics Fax Win INT modem, purchased at www.bvrpusa.com, purchased a box at Fry's, etc...

7. Your e-mail address is also helpful should we need to send you a file or download link.

[Peter Dexheimer]

Thanks for your answer.
Here the points you want to know:

1- 1. What version of our software are you using? This can typically be found by clicking Menu(s), Help, About <Product>.

Version 3.1

2. What operating system are you using? E.g., Windows XP SP1, Windows 98 SE. This can normally be found by right-clicking 'My Computer' and left-clicking properties and it will be listed under the System section on the General tab.

Windows XP SP2

3. Details of the issue including any error messages, e.g, "When I try to install it keeps stating 'Please insert disk 1'."

Errors occured during installationprocess:
1- Fehler 1406 -ProduktID in Schlüssel /Software/VisageSoftware/PDFPrinter/Options

2- Fehler 126 DoAddPrinterDriver: Failed 126, Das angegebene Modul wurde nicht gefunden

3- Fehler 1797 Failed to add printer. Der Druckertreiber ist unbekannt

6. How did you receive the software? E.g., received with a Dell A920 printer, received with a Dell Dimension 8400, received with a US Robotics Fax Win INT modem, purchased at www.bvrpusa.com, purchased a box at Fry's, etc...

from Pearl.de (www.pearl.de)

7. Your e-mail address is also helpful should we need to send you a file or download link.

info@hpdex.de

4. After installation there is no printerdriver when open ctrl-p


sincerely

Peter

[Support_MS]

This is a known InstallShield issue that occurs on some systems. The resolution shown below was taken from Installshield's website.

http://consumer.installshield.com/kb.asp?id=Q108192

Please Insert Disk 1 That Contains the File layout.bin
Document ID: Q108192
Last Revised On: 3/14/2003

Problem
This message may also appear for different files (e.g., Please insert disk 1 that contains the file data2.cab).

More Information
In certain cases, the installation thinks the setup has completed before it really has and starts to do cleanup on the extracted installation files.

Fix
The -a and -deleter command-line options prevent the installation from cleaning up too early. Pass the -a and -deleter command-line options to the installation file through the command line. To do so, follow these steps:

Determine the location of the installation:
If the installation is being run from a CD, using Windows Explorer browse to the CD-ROM drive and locate the installation file. The typical names for installation files are setup.exe, update.exe, installer.exe, etc.
If the installation was downloaded from the Internet and saved to your computer (e.g., your Desktop), using Windows Explorer, browse to the location where you have saved the executable file package.

Copy the location and file name, for example:
C:\WINNT\Profiles\Administrator\Desktop\YourApplic ationName.exe

Select Start > Run and paste or type the location and file name surrounded by double quotes into the Open field:

Add the -a and -deleter command-line options, making sure to have spaces before each '-':

Click OK. The installation should extract and run without errors.