can't send fax

[vivien]

i have a lexmark 1195 printer, an acer computer with windows xp home and the modem is a motorola sm56. when i try to fax i get a message saying that there is no phone signal, please check connection, I know I am online already so i have a phone connection, i am with Bell Sympatico and have high speed internet service.

[support_cm]

The program will not work through high-speed it uses the analog modem.

Do you have a telephone line connected to the analog modem?

[vivien]

yes i do have a telephone line connected to the modem and ran into another problem today, it disconnected my modem and i couldn't get on line till i deleted the fax tools and clicked off my printer

[support_cm]

If your using high-speed for the internet connection you should be able to have the internet on and still use Faxtools since its going through the analog modem.

Is the line going directly from the wall to the computer or from a splitter to the computer?

[giogmc]

[quote="giogmc"]i have a lexmark 1180 printer, an Time computer with windows xp home and the modem is a motorola SB5101E. when i try to fax i get a message saying that there is no phone signal, I know I am online already so i have a phone connection, i am with Telewests Blueyonder Cable Broadband

[support_cm]

The version of our software that you currently use does not support faxing directly with your cable modem, however if you still have the analog modem that our software came with installed in your PC, you should still be able to fax provided it is still plugged into an analog phone line. We do offer two software packages that allow you to fax over the internet with cable. These are FaxTools eXPert and PhoneTools eXPert.

FaxTools eXPert
14-day FREE trial available on our website.
http://www.bvrpusa.com/products/ftexpert/default.asp

PhoneTools eXPert
http://www.bvrpusa.com/products/ptexpert/