Installation Problems

[kbogle]

Just bought CPT for my husband's computer because I have it on my computer (came with a modem) and have liked it. Everytime I try to install I come up with a message:

Please insert disk 1 that contains file layout.bin.


Purchased as a download from the BVRP website after receiving a sales email so there is no disk 1. Searched for the pft87.tmp file that it's looking for but did not find it anywhere.

Windows XP professional service pack 2

SoftV90 Voice Speakerphone Modem

kathy@yourpromostore.com

[Support_DM]

ERROR:
Please Insert Disk 1 That Contains the File layout.bin
Document ID: Q108192
Last Revised On: 3/14/2003

Problem
This message may also appear for different files (e.g., Please insert disk 1
that contains the file data2.cab).

More Information
In certain cases, the installation thinks the setup has completed before it
really has and starts to do cleanup on the extracted installation files.

Fix
The -a and -deleter command-line options prevent the installation from
cleaning up too early. Pass the -a and -deleter command-line options to the
installation file through the command line. To do so, follow these steps:

Determine the location of the installation:
If the installation is being run from a CD, using Windows Explorer browse to
the CD-ROM drive and locate the installation file. The typical names for
installation files are setup.exe, update.exe, installer.exe, etc.
If the installation was downloaded from the Internet and saved to your
computer (e.g., your Desktop), using Windows Explorer, browse to the
location where you have saved the executable file package.

Copy the location and file name, for example:
C:\WINNT\Profiles\Administrator\Desktop\YourApplic ationName.exe

Select Start > Run and paste or type the location and file name surrounded
by double quotes into the Open field:

Add the -a and -deleter command-line options, making sure to have spaces
before each '-':

Click OK. The installation should extract and run without errors.


For more information go to:

http://consumer.installshield.com/kb.asp?id=Q108192