5150 can not use fax

[butterflyrin]

I recently switched to DSL, and am unable to use my fax now, I use to have a single line just for the fax but cancelled it, I use windows xp, I called our provider and they said that I should be able to use our fax. Is there a patch or upgrade that I need to install? :?

[support_cm]

The version of our software that you currently use does not support faxing directly with your DSL modem, however if you still have an analog modem installed in your PC, you should still be able to get it to work fine. Typically you will need to have a filter plugged into the analog modem and we do have a document on our website outlining how it needs to be hooked up so please take a look if you are running into any problems since getting DSL: www.bvrpusa.com/download/documentation/DSL_Setup.pdf

We do offer two software packages, FaxTools eXpert and PhoneTools eXPert that allow you to fax over the internet with DSL.

FaxTools eXPert
14-day trial version available on our website!
http://www.bvrpusa.com/products/ftexpert/default.asp

PhoneTools eXPert
http://www.bvrpusa.com/products/ptexpert/

[chinalab]

Hi I have the same lex 5150 printer and my computer keeps telling me that the print isn't in a port or communicating with a port. Help, I have a surfboard motorla modems with digital cable time warner voice over IP service and I would like to know how to get this fax thing working.
cc

[support_cm]

Typically this is a result of our software being unable to initialize your modem. To see if your modem is working correctly:
1. Go to Start, Control Panel, Phone and Modem Options, Modems tab, highlight your modem and click the properties button.
2. Click on the Diagnostics tab and click the Query modem button.

A normal response will display some information under the Command and Response section. An abnormal response will result in a popup error message. If a popup error message does occur. Try reinstalling your modem:

In Windows XP/2000:
Click Start, Control Panel, Phone and Modem Options, Modems tab. Highlight your modem, click the Remove button and reboot. Upon restart your modem will automatically reinstall itself.

In Windows 98/Me:
Click Start, Settings, Control Panel, Modems. Highlight your modem, click the Remove button and reboot. Upon restart your modem will automatically reinstall itself.

If you are still getting errors at this point, please contact your modem vendor for further assistance in correcting your modem issues.