need help on faxing with a Lexmark X5150

[Karen_fl]

I have a Lexmark X5150 with Fax and am running windows XP with a US Robotics 56K Fax Host and I have DSL now my problem is Ive have always been able to get and receive faxes but now when I try I get a busy like signal like the phone is not hung up and if you pick up the phone you get the same signal what do I need to do to fix this?
Ive tried using your links to your diagrams but get error messages
my email is LadyKS@earthlink.net
The Version Im useing is Fax Software 5.08

[Support_MS]

So what happens after it hangs up, or are you alwasy getting a Busy signal on your phones? Is it a fast busy or a slow busy?

[Karen_fl]

if I dont remove the phone line from my modem the phones beep like when you take a phone off the hook...its like my modem is a phone with that dont hank up (or like a second phone) ...and I think its fast

you can also message me on yahoo messenger...ahoh_ahoh@yahoo.com

[Support_MS]

You might try this to see if it helps:

1. With all programs closed go to Start
2. Go to Control Panel
3. Go to Phone and Modem options (it might be under Printers and Other Hardware)
4. Go to the modem tab
5. Remove all modems listed there
6. Close everything and restart your computer (when windows comes back up it should reinstall the modem)


If that does not, you may need to contact the Modem manufacturer. Thats an issue with the modem.