Cannot get trial software to work

[Larry Wallis]

I have a rapidly diminishing interest in trying your product. I tried a free version from Personal Computer World (it was about V3). When I tried to use it from Word it caused a major crash. I took a screen dump of the error messages and put them into a photo-editing package, but that crashed as well so I lost them all. I had to re-boot to sort it out (the messages were relating to memory violations in the various software I was running, which is why everything was crashing, but that’s all I can remember).

Another try and I did get it to do a pdf, but all my bookmark information was lost. This is useless to me, but reading your notes on version 4 seems to indicate that bookmark information may be available in this version.

I have thus, uninstalled the V3 and tried to download/install your trial of V4 (the latest as of 10 Aug 2006).

As it installs I get several error messages:

DoAddPrinterDrive: FAILED, The system could not find the files specified.

After that I get:
1797: Failed to add printer. The printer driver is unknown.

Without much hope I tried to do a pdf from Word and got another message:

Exception: There is a printer error.

I uninstalled the trail, re-downloaded it, re-installed and exactly the same happened.

I’m using XP Professional SP2 and Office 2003.

Any thoughts?

Larry Wallis

[Support_MS]

Do you have a HP or a Cannon Multipass printer? If you do you may have to uninstall those before you will be able to get this installed.

[Larry Wallis]

Thanks for the reply.

I have an HP deskjet 5150 printer. Would that cause a problem?

If so, is the suggestion to uninstall that, install the pdf stuff, then re-install the printer? It seems an odd thing to do. I know that the pdf is like another "printer" but can't they live happily side by side, no matter which order they are installed?

Larry

[Support_MS]

yes, the suggestion is to uninstall the HP printer, install the Expert PDF and then you can reisntall the HP. For some reason the HP software holds on to the Print spooler in a way the stops onther print drivers from installing correctly.

OK. Thanks for the info.

I don't have time to try that just yet, but I'll give it a go in the near future.

Larry

[Guest 2]

I too have the same problem of receiving the error messages:
Failed 126 Module not found and
1797 Printer unknown.

I have tried removing the HP printer driver and re-installing your program ...

... only to receive exactly the same error messages!

(I was going to buy the latest version - I will certainly not do so if the Trial version cannot even be installed).

(And my tech support request via the website has not yet received a response).

[Support_MS]

Here is a link with some information about that error.

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q319114

[doanb099@yahoo.com]

my SYBEX book is written using pdf, it allows no copying of the lines i would like to copy. it shows ok on te screen of my computer using ADOBE. Your expert shows garbage on the screen no matter how i loaded the pages. ANy idea as to why ?
Thank you for your beautiful design.
respectfully yours

doanb009@yahoo.com

[Support_MS]

I'm not sure what you mean. How are you creating the Document in our program?