No Bluetooth or Infrared device is detected

[davidvale]

Hi, I have recently downloaded Ringtone Media Studio to evaluate before buying. I have version 1.04 (050919005790) (R) which I updated after installing on my Windows 2000 SP4 Compaq EVO Notebook.

I have two phones. Mitsubishi 342i (Infrared only) and Sharp GX17 (Bluetooth and Infrared).

When I click on "Transfer to Phone" I get the following message
"No Bluetooth or Infrared device is detected"

Both phones connect perfectly to the PC either by IR or Bluetooth.
I can transfer image or music files to both phones no problem.

I have read all the FAQs and done everything mentioned.

Please advise if this is a problem with the software as I dont intend to purchase until this problem is solved.

Thanks.
Regards.
David Vale
dvale@asprofos.gr

[Support_MS]

What kind of Bluetooth adapter do you have? Does it support OBEX transfer? Do you have both phones connected at the same time.

Hi, thanks for prompt reply.
I'm using a Level One MDU-001USB Bluetooth. The CD that came with it has Toshiba software and there is a list of 'Profiles' mentioned:

DUN Dial-Up Networking
FAX
LAP LAN Access Profile
SPP Serial Port Profile
HID Human Interface Device Profile
FTP File Transfer Profile
OPP Object Push Profile
A2DP Advanced Audio Distribution Profile
AVRCP Audio/Video Remote Control Profile
GAVDP Generic Audio/Video Distribution Profile
HSP Head Set Profile
PAN Personal Area Networking Profile
BIP Basic Imaging Profile

Nothing mentioned about OBEX.
How can I find out if it is compatible. What about my IR Connection?
I have been trying each phone one at a time.

Thanks

[Support_MS]

Can you transfer files via the FTP transfer.

Again, do you have both phones connected at the same time? Can you transfer using the IRAD software.

Hi. I do not have both phones connected at the same time.
I can transfer using the IR software.
I can transfer using the bluetooth software.
I can transfer using FTP

I cannot transfer using your software.

Thanks.
DV

[Support_MS]

You might try disabling the Bluetooth or IR when using the other, they might be causing a conflict.

[Whataman00]

I'm having the same problem with my Sanyo Katana connecting to my computer via my Vastech bluetooth dongle model no:BT200. I didn't understand the answer to the original question. Any help would be appreciated.

Thanks,

_Whataman00