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View Full Version : Strange lines of dots appear across faxed JPGs.


randwill
06-21-2006, 08:30 PM
I just started using PhoneTools Multimedia Software 2.19 which came with a new U.S. Robotics 56K Faxmodem (Model No. 5686). I am on Windows XP Pro with SP2.

I faxed some JPGs of line art to a client and there are lines of tiny dots running horizontally and at a 45 degree angle across the fax. These lines are NOT part of the original image and appear only after the page is attached to be faxed in PhoneTools. I can see them on the Preview and they appear on the paper if I print it out from PhoneTools. The pattern they make looks a little bit like a circuit board or the paths on a computer chip.

Any way to get rid of these?

Support_MS
06-21-2006, 10:21 PM
The 2.19 is not XP compatible, that may be the issue. Please contact our technical support queue at 720-330-1458 between the hours of 9:00 am and 9:00 pm Mountain Time, Monday through Friday or by e-mail at forums@bvrpusa.com (by e-mail, include the link for this thread as reference) so we can get you a newer version.