windows reboots after receiving a fax, fax is lost.

[unclefloppy]

I am using Classic Phone Tools ver. 4.21 that came with a US Robotics 56k Win INT (AD) (1/1) internal fax modem. My operating system is Windows XP SP1. I also have Norton Internet Security installed. No other modem is installed.
I can send a fax, however, when I receive a fax I get the "fax completed" notification and then the computer immediately reboots. When I open Phone Tools after the reboot, there is no record of ever having received the fax, its gone.

[Support_MS]

Try this:

1. With all programs closed go to Start
2. Go to Control Panel
3. Go to Phone and Modem options (it might be under Printers and Other Hardware)
4. Go to the modem tab
5. Remove all modems listed there
6. Close everything and restart your computer (when windows comes back up it should reinstall the modem)
7. Once the modem is reinstalled Open Classic Phonetools
8. Go to configure in the bottom left
9. Go to General Setup or General Configuration
10. Go to the Communication Tab
11. Click on Change modem
12. Go through to Configuration wizard to reidentify the modem.