update problem

[BobWW]

I purchased Mobile Phone Tools 3.17a. I tried to download an update. Now when ever I try to start the program I get a window that states:"LiveUpdate Message An update of your software is available on your computer. Do you want to install it now?" If I click OK, I get another window which states "LiveUpdate-InstallSHield Wizard Self-Registration Error Unable to decompress a file. An internal error occurred. Contact technical support." When I click the Finish button nothing happens and I cannot connect to my phone.
I'm running XP and it is up to date.
Thanks in advance for anyt help.

[Support_MS]

For support with the Motorola Version of Mobile Phonetools or Motorola Phonetools please visit http://www.bvrpforums.com/motorola/ .

I purchased Mobile Phone Tools 3.17a. I tried to download an update. Now when ever I try to start the program I get a window that states:"LiveUpdate Message An update of your software is available on your computer. Do you want to install it now?" If I click OK, I get another window which states "LiveUpdate-InstallSHield Wizard Self-Registration Error Unable to decompress a file. An internal error occurred. Contact technical support." When I click the Finish button nothing happens and I cannot connect to my phone.
I'm running XP and it is up to date.
Thanks in advance for anyt help.

[Guest2]

you call that helpful?

[Support_MS]

This forum is for Classic Phonetools. The Motorola Phone Tools is supported in the location I indicated above.