Upgrade to Windows XP

[tdvaughn]

I recently upgraded my PC to Windows XP and now my phone tools will not work.

Is there a fix for this??

Please contact me @ tdvaughn@catt.com

Thanks,

[Support_MS]

To assist in answering your question in a timely manner, it is helpful to post the following information when you ask a question:

1. What version of our software are you using? This can typically be found by clicking Menu(s), Help, About <Product Name>.

2. What modem/phone are you using? What modem are you using?
- In Windows XP/2000: This can be found by clicking Start, Control Panel, Phone and Modem Options, Modems tab. Your modem name will be listed here.
- In Windows 98/Me: This can be found by clicking Start, Settings, Control Panel, Modems. Your modem name will be listed here.

4. Details of the issue including any error messages, e.g, "When I try to install it keeps stating 'Please insert disk 1'."

5. Scenarios under which the issue occurs, e.g., "I can normally send faxes, but cannot to the 310 area code."

6. How did you receive the software? E.g., received with a Dell A920 printer, received with a Dell Dimension 8400, received with a US Robotics Fax Win INT modem, purchased at www.bvrpusa.com, purchased a box at Fry's, etc...

7. Your e-mail address is also helpful should we need to send you a file or download link.

[tdvaughn]

The Software version is PhoneTools 2.17a.

Modem: Conexant D850 56k V.9x DFVc Modem

The program installs and will detect my modem but it will not identify it.
Then when I try to dial out it locks up on Setting up modem.

The software was bundeled when I purchased a Dell Deminsions 4400.

e-mail - tdvaughn@catt.com

I appoligize for my vagueness.

[Support_MS]

Are you trying to install a version of Phonetools from an old computer onto an new one? If so, do you have the modem disk for the new one? A newer version of Phonetools should be on that disk.

Yes, I'm trying to install on a new PC.

But, no modem disk was included and no PhoneTools on the new PC.

[Support_MS]

That modem should have had phonetools with it.Please contact our technical support queue at 720-330-1458 between the hours of 9:00 am and 9:00 pm Mountain Time, Monday through Friday or by e-mail at forums@bvrpusa.com (by e-mail, include the link for this thread as reference). So we can get you a downloaded version.