the fax picks up even when I recieve a phone call

[Deb]

I have two phone number's one for the phone and one for the fax but it is on the same line. They have different ring's but the fax picks up on both rings how can I have it so it answer's only the fax ring ?

[Support_MS]

Please contact our technical support queue at 720-330-1458 between the hours of 9:00 am and 9:00 pm Mountain Time, Monday through Friday or by e-mail at support@bvrpusa.com. We need to get you a file and some instructions to try and get that set up.

[keepmoving]

I have this same issue. I have two phone number's one for the phone and one for the fax but it is on the same line. They have different ring's but the fax picks up on both rings how can I have it so it answer's only the fax ring ? I have the answer phone turned off, fax only is checked?

[Support_MS]

Please contact our technical support queue at 720-330-1458 between the hours of 9:00 am and 9:00 pm Mountain Time, Monday through Friday or by e-mail at support@bvrpusa.com. We need to get you a file and some instructions to try and get that set up.