To assist in answering your question in a timely manner, it is helpful to post the following information when you ask a question:
1. What version of our software are you using? This can typically be found by clicking Menu(s), Help, About <Product Name>.
2. What modem/phone are you using? What modem are you using?
- In Windows XP/2000: This can be found by clicking Start, Control Panel, Phone and Modem Options, Modems tab. Your modem name will be listed here.
- In Windows 98/Me: This can be found by clicking Start, Settings, Control Panel, Modems. Your modem name will be listed here.
3. What operating system are you using? E.g., Windows XP SP1, Windows 98 SE. This can normally be found by right-clicking 'My Computer' and left-clicking properties and it will be listed under the System section on the General tab.
4. Details of the issue including any error messages, e.g, "When I try to install it keeps stating 'Please insert disk 1'."
5. Scenarios under which the issue occurs, e.g., "I can normally send faxes, but cannot to the 310 area code."
6. How did you receive the software? E.g., received with a Dell A920 printer, received with a Dell Dimension 8400, received with a US Robotics Fax Win INT modem, purchased at www.bvrpusa.com, purchased a box at Fry's, etc...
7. Your e-mail address is also helpful should we need to send you a file or download link.