How do I get you to respond to my email for my serial ?

I bought Expert Pro 4 last week, but gave an old email address in error.

I am now the happy owner of Expert Pro 4, but can't install it because I don't posess a serial number.

I have emailed similar details to infos@bvrp.com and oemeurope@avanquest.com about a week ago, but have had no response to date.

My order number is <edit out>.

Give me a serial number and I will leave you in peace. - That's a good deal isn't it ?

[Support_MS]

Please contact our technical support queue at 720-330-1458 between the hours of 9:00 am and 9:00 pm Mountain Time, Monday through Friday or by e-mail at support@bvrpusa.com.

[stressmanagementconsultan]

Please contact our technical support queue at 720-330-1458 between the hours of 9:00 am and 9:00 pm Mountain Time, Monday through Friday or by e-mail at support@bvrpusa.com.

Why is it that it is so difficult for you guys to answer e-mails that require help.
This is the third time I'm writing to you in the past 45 days.
My problem seems to be a simple one--the installation program insists that I have an earlier version of expert pdf in my computor, when i have removed all traces of the programs by wiping. Can you suggest any solutions???
Extremely frustrated.
stressmanagementconsultant@yahoo.co.uk

[Support_MS]

I am not sure what you mean. What exactly is the error you are getting? What version are you currently trying to install? what version of Windows do you have?

[stressmanagementconsultan]

I am not sure what you mean. What exactly is the error you are getting? What version are you currently trying to install? what version of Windows do you have?

Thanks for replying. I'll repeat what I said in my e-mail to you at your "support" website: I purchased a version of eXPert PDF version 4pro. I had earlier versions of your software in my computer, which the new program informed me about and asked me to remove from my computer. I did as was asked of me, including removing everything from my Registry. However, when I tried re-installing the new software, it kept insisting that I still had earlier versions of visage/eXPert pdf software in my system. No amount of re-tries have worked. The time-limit has passed for the installation. However, I still have the version I downloaded from your site which I had purchased.
I have Windows XP sp2 loaded on my system.
Would be grateful for some "eXPert advice"
Thanks
stressmanagementconsultant@yahoo.co.uk

[Support_MS]

I do not have any suggestions currently, I need to research this.

[Support_MS]

Can we get screen shots of the errors you are getting.

I need you to take a screenshot of this and e-mail it to me.

1. With the message/error on the screen, press the PrintScreen or PrtScn button on your keyboard.

2. Click Start, Programs, Accessories, and click Paint to open Paint.

3. Click Edit, Paste in Paint. The picture of the message should appear in the Paint window.

4. Click File, Save As..., where it says Save In at the top, change this to Desktop.

5. In the File name field type in your last name, in the Save as type field set it to JPEG and click the Save button.

6. E-mail that to forums@bvrpusa.com, include the link for this thread for reference.