Called number is busy

[claude]

software: PhoneTools Multimedia Softare 2.17d Version
modem: Conexant HSF V92 56K RTAD Speakerphone PCI Modem
OS: Microsoft Windows XP Home Edition Version 2002
received software and modem with Dell computer

problem: Called number is busy is always reported, even when # is not busy. This seems to occur with international calls only, but I am not sure.

Have tried with several different long distance numbers that are not busy.
Currently, here is the fax number I am trying to reach:
<edit out>

The number is valid and not busy, however, modem dials, beeps a few times, then aborts the connection attempt.

I have tried removing modem config from Settings AND from PhoneTools, then rebooting and letting Windows reinstall it. But the problem continues...

I have seen one or two similar problems posted, but there did not appear to be any resolution.

[Support_MS]

Please contact our technical support queue at 720-330-1458 between the hours of 9:00 am and 9:00 pm Mountain Time, Monday through Friday or by e-mail at forums@bvrpusa.com.
We will need to get you a different version to try.

[andreasz]

I have the same Problem. I have Updated the new patch for printing a fax.

Since this time, I can`t send faxes.

[Support_MS]

To assist in answering your question in a timely manner, it is helpful to post the following information when you ask a question:

1. What version of our software are you using? This can typically be found by clicking Menu(s), Help, About <Product Name>.

2. What modem/phone are you using? What modem are you using?
- In Windows XP/2000: This can be found by clicking Start, Control Panel, Phone and Modem Options, Modems tab. Your modem name will be listed here.
- In Windows 98/Me: This can be found by clicking Start, Settings, Control Panel, Modems. Your modem name will be listed here.

3. What operating system are you using? E.g., Windows XP SP1, Windows 98 SE. This can normally be found by right-clicking 'My Computer' and left-clicking properties and it will be listed under the System section on the General tab.

4. Details of the issue including any error messages, e.g, "When I try to install it keeps stating 'Please insert disk 1'."

5. Scenarios under which the issue occurs, e.g., "I can normally send faxes, but cannot to the 310 area code."

6. How did you receive the software? E.g., received with a Dell A920 printer, received with a Dell Dimension 8400, received with a US Robotics Fax Win INT modem, purchased at www.bvrpusa.com, purchased a box at Fry's, etc...

7. Your e-mail address is also helpful should we need to send you a file or download link.