Windows XP

[Holcombe]

I have PhoneTools 2.17 that came as OEM with my computer. I've upgraded from Win98 to WinXP. Is there a download to update PhoneTools to be compatible with Windows XP?

Thanks for the information.

[Support_AS]

We do offer free XP compatible updates for the Dell versions of PhoneTools and Classic PhoneTools. Please email as at support@bvrpusa.com with Dell XP Compatible version in the subject line or reply to this post with your email address.

[Bob]

Please email an update to the following address:

beik@joimail.com

[cowboy2death]

please email me a update at cowboy2death@hotmail.com

[Support_MS]

What version of Phonetools do you have? What did it come with?

[Bob_Schmidt]

I've got a Dimension 4600 running Win XP Pro and an Intel 537EP chipset modem. My PhoneTools thinks it's a 3Com Modem and won't send faxes. I did upgrade from XP to XP Pro. Will the same patch help me?

Thanks,
Bob@RMSchmidt.com

[Support_MS]

What version are you on?
This can be found by opening PhoneTools/FaxTools and clicking, Menus, Help, About PhoneTools/FaxTools/etc...

[martinlinkrk@hotmail.com]

I upgraded to xp and now i cant use phonetools as a optional printer. will upgrading with xp drivers help?

[Support_MS]

What version are you on?
This can be found by opening PhoneTools/FaxTools and clicking, Menus, Help, About PhoneTools/FaxTools/etc...

[Dan K]

We do offer free XP compatible updates for the Dell versions of PhoneTools and Classic PhoneTools. Please email as at support@bvrpusa.com with Dell XP Compatible version in the subject line or reply to this post with your email address.

Please send update for Phone Tools to DXKLIPST@TICON.NET

Phone Tools was included with my Dell PC that I bought in February, 2001. I recently replaced WinME with WinXP Service Pack 2.

Thank you.

[Support_MS]

That is sent.

[System]

I have the same problem but I cannot remember the computer we've buyed, I've the Cd in my hands with the serial number a P/N #. Can you send the upgrade to sistemas@bdba.es thanx.

[System]

I think is 2.12 version

[Support_MS]

What did that version come with? I don't see it anywhere on my list.

[Systems]

I don't really remember the CD comes with a Winphone version abd Phonetools, we only use Dell computers so I'm almost sure it was bundled with them, we use the winphone 2.12, spanish version but the english version is called Phone tools and I think is version 2.17 or 2.19. I'll have to reinstall it to check.

[Mel]

I received Phone Tools 2.17 with my Dell 8200 Desktop. Please send me any available update to mamcarthur@yahoo.com.

Thank you

[Support_MS]

System:
I can send you an update to an English Version, I don't have access to the Spanish version, is that alright?

[Support_MS]

Mel:
That is sent.

[Dolores]

I would like know of a modem that is compatible (the BEST of course) with PhoneTools eXPert and also all the other voice software I use. I had a Lucent telephony modem and never had a problem until I upgraded from 8100 Dell (Window 2000) to (8300 Windowsxp) The internal hardware has all been downgraded to a cheaper off brands including the modem. They've changed the modem out twice as they didn't know the difference between voice & fax capabilities and one without it.
One exchange was nice however it wasn't stamped for approved to work with Microsoft and it didn't.
Since this seems to be a huge problem I though I could get the experts advice to replace this modem. :roll:

Thanks,
Dolores

[Pace Solo User]

I would like know of a modem that is compatible (the BEST of course) with PhoneTools eXPert and also all the other voice software I use.On the product page here: http://www.bvrp.com/eng/products/PhoneToolseXPert/ there's a link on the right hand side of the page near the top called "compatible modems". Which one you choose depends to an extent on your location (not all modems are available worldwide). I've seen Multitech mentioned here as a brand. Personally I've used a couple of Pace (old UK brand) external modems and a GVC SF-1156HV+/R21 Full hardware Rockwell ACF II internal ISA with Classic PhoneTools. If you want the best speakerphone/voice capability, I'd suggest that you get a full hardware (controller based and not controller-less) modem. These cost a little more than the others but tend to be more reliable and produce better audio quality. The proverbial cats pyjamas of modems would be an external serial port "Message Saving" type modem which will work in independant mode, even while the PC is off eg the Multitech Message Saver and USR Message Modem range spring to mind but there are probably others depending where you are. Do you have a spare serial port on your machine (lots of new ones these days are serial port-less)? Is there anything on that list that takes your fancy?

[Support_MS]

Multitech modems we tend to work pretty well with. US Robotics modems are OK as well. If you are talking about specific Modems Dell ships the Conexant HSF V.92 RTAD or Speakerphone modem seems to be pretty good.

[MarkHP]

Hi,

I am also interested in the WINXP update for BVRP Phone Tools.
I received your software when I purchased the PC new!

Current version of Phone Tools i have is.
2.17b [000915001804.00] Version

You can mail me the WINXP update to > mpeachock@sbcglobal.net

Thank-You, Mark

Hi.

Could you send the XP update for version 2.17b to r1150gs@hotmail.com

Thanks.

[Support_MS]

Both Sent.

[nea]

why my pc didn't detect the modem?which usbdriver should i install in here?there are too many usb drivers in the cd.at first my pc can detect the modem but when i try to open it again..failed.why??

[Support_MS]

To assist in answering your question in a timely manner, it is helpful to post the following information when you ask a question:

1. What version of our software are you using? This can typically be found by clicking Menu(s), Help, About <Product Name>.

2. What modem/phone are you using? What modem are you using?
- In Windows XP/2000: This can be found by clicking Start, Control Panel, Phone and Modem Options, Modems tab. Your modem name will be listed here.
- In Windows 98/Me: This can be found by clicking Start, Settings, Control Panel, Modems. Your modem name will be listed here.

3. What operating system are you using? E.g., Windows XP SP1, Windows 98 SE. This can normally be found by right-clicking 'My Computer' and left-clicking properties and it will be listed under the System section on the General tab.

4. Details of the issue including any error messages, e.g, "When I try to install it keeps stating 'Please insert disk 1'."

5. Scenarios under which the issue occurs, e.g., "I can normally send faxes, but cannot to the 310 area code."

6. How did you receive the software? E.g., received with a Dell A920 printer, received with a Dell Dimension 8400, received with a US Robotics Fax Win INT modem, purchased at www.bvrpusa.com, purchased a box at Fry's, etc...

7. Your e-mail address is also helpful should we need to send you a file or download link.

[ChinaCat2001]

I would like an update as well please... Would this address the problem with my Lucent WinModem being renamed to Agere WinModem?

Thanks alot!

china_cat2001@yahoo.com

[Support_MS]

No, our program would not have any effect on that. What version do you currently have? Where did you get that version from?

[blee]

Hi,

I am also interested in the WINXP update for BVRP Phone Tools.
I received your software when I purchased the Dell 4200 PC new several years ago win Win98. Now I bought a new Dell 8200 with WinXP and the Phone Tool install wants a Win NT DLL file which I don't have. It doesn't make sense either!

Would you e-mail me the WINXP update to > blee3388@charter.net

Thank-You, Brenda

[Support_MS]

If your new dell did not come with the Phonetools then the update will not work on it either. You will need to purchase the Classic Phonetools 6 to get a version that will work on this computer. You can use promotion code tech97 to get a 15% discount off of that or on any software purchase from our website.

If your new dell did not come with the Phonetools then the update will not work on it either. You will need to purchase the Classic Phonetools 6 to get a version that will work on this computer. You can use promotion code tech97 to get a 15% discount off of that or on any software purchase from our website.

Before I do that, I would like to make sure that my modem is supported by Classic Phonetools 6. Is there a place where I can see a list of the supported modems?

Thanks.
Brenda

[Support_MS]

Go to http://www.bvrp.com/eng/products/PhoneToolseXPert/ and click on Compatible modems. The modems for both programs are the same.

[Ian]

I have Phonetools 2.00 that came with my Paradise 56K Modem Pro (that I'm pleased to see is still on your compatibility list).

I've just upgraded to Windows XP and find that the software will not install properly (can't find rasdd.dll).

Please would you send me the upgrade to winfieldale@yahoo.co.uk.

Will the upgrade solve this problem? I have a fax received on my Paradise fax/modem but can't get at it!!


Thanks and Kind Regards
Ian

[mhavlat]

I would like to receive the update for the Phone tools program that was included with my Modem. I now run Windows X P professional so any updates would be appreciated.
My modem is an Amigo AMI-IA56 and the program that I received is ePhonetools 4.01.
Also there is the number following the version number on the help screen that also has these numbers and information - 020812amigo.04. I hope the Up date is small enough to download since I only have dial up.

Any help would be appreciated so let me know what I need to do so that I can receive the Up date.

havlat@netscape.com

Thank you

Michael Havlat

[Support_MS]

There is not an update for the ePhonetools plus. Are you having problems with it?

[bruce]

I sent an email requesting an update , but neglected to mention the version I am using. It's Phone Tools 2.11b that came with the Dell Dimension machine & we upgraded to XP Pro 2002 service pack 2. We now have an Intel(R) 537EP V9.x DF PCI modem.

Bruce & Sharon Garner
bruce.garner@sbcglobal.net

[darowar]

Please send dell compatiable version to darowar@horizonview.net

[Support_MS]

To assist in answering your question in a timely manner, it is helpful to post the following information when you ask a question:

1. What version of our software are you using? This can typically be found by clicking Menu(s), Help, About <Product Name>.

2. What modem/phone are you using? What modem are you using?
- In Windows XP/2000: This can be found by clicking Start, Control Panel, Phone and Modem Options, Modems tab. Your modem name will be listed here.
- In Windows 98/Me: This can be found by clicking Start, Settings, Control Panel, Modems. Your modem name will be listed here.

3. What operating system are you using? E.g., Windows XP SP1, Windows 98 SE. This can normally be found by right-clicking 'My Computer' and left-clicking properties and it will be listed under the System section on the General tab.

4. Details of the issue including any error messages, e.g, "When I try to install it keeps stating 'Please insert disk 1'."

5. Scenarios under which the issue occurs, e.g., "I can normally send faxes, but cannot to the 310 area code."

6. How did you receive the software? E.g., received with a Dell A920 printer, received with a Dell Dimension 8400, received with a US Robotics Fax Win INT modem, purchased at www.bvrpusa.com, purchased a box at Fry's, etc...

[Miss B]

I am using Classic Phone tools version 4.00 I purchased packaged with a CNXT V92 Data Fax Voice Modem
Running Windows XP on a HP pavillion a1030n
When a call comes in it acknowledges the call but does not answer.
email to creedcon@enter.net

[Support_MS]

1. With all programs closed go to Start
2. Go to Control Panel
3. Go to Phone and Modem options (it might be under Printers and Other Hardware)
4. Go to the modem tab
5. Remove all modems listed there
6. Close everything and restart your computer (when windows comes back up it should reinstall the modem)
7. Once the modem is reinstalled Open Classic Phonetools
8. Go to configure in the bottom left
9. Go to General Setup or General Configuration
10. Go to the Communication Tab
11. Click on Change modem
12. Go through to Configuration wizard to reidentify the modem.

[jaize]

Please send the updated version for Phonetools. My Phonetools version is 217a; My modem is the Dell Data Fax Modem; I upgraded from WinMe to Windows Xp Home Edition Ver. 2002 Service Pack 2. THANKS!

Please send the updated version for Phonetools. My Phonetools version is 217a; My modem is the Dell Data Fax Modem; I upgraded from WinMe to Windows Xp Home Edition Ver. 2002 Service Pack 2. THANKS! Email to: wegodeep@msn.com

[VAdancer2]

I plan on upgrading to XP from ME and would like to have an updated version of Phonetools 2.0 that I received with my computer and modem 56K PCI Voice Modem SF-1156IV R9A from Gateway.
Please send to
VAdancer2@aol.com
Thanks

[Support_MS]

That is sent.

[gvdhodges]

Hi.

Could you send the update for Phonetools version 2.03 to gvdhodges@aol.com. I am using the Intel(R) 537EP V9x DF PCI Modem.
I get an error message that the modem has been detected but not identified. I use Windows XP Professional.

Thanks.

[Support_MS]

Where did you get that version from?

[gvdhodges]

I got the version 2.03 from a dell/3com us robotics modem cd. The BVRP PhoneTools was on this cd. I used this version on my previous computer. I just bought a new dell and it didn't come with the Phonetools software. I have used Phonetools for years now and would like to continue using it. Can I get a patch/upgrade to make it work with my XP?

[Support_MS]

No, the version that came with your old dell is not going to work on the new computer.

You will need to purchase the Classic Phonetools 6 to get a version that will work on the new computer.
You can use promotion code tech97 to get a 15% discount off of that or on any software purchase from our website.

[Klaus]

Hi,

I am also interested in the WINXP update for BVRP Phone Tools.
I received your software when I purchased my 3com US robotics 56k message modem new in 1999!

Current version of Phone Tools i have is.
2.11a Version (German Version)

You can mail me the WINXP update to > klau.mich@gmx.de

Thank-You, Klaus

[Support_MS]

I can send you an English Version. You would need to contact US Robitics Germany to get a German version.

[ernieweb]

Please send me the OEM Phonetools XP SP2 patch - It came with my Dell Dimension 8100 - I'm using version 2.17b. Send to ezimmermann@townisp.com

[Martin]

Hello,

I have PhoneTool 2.00 getting wit an 56K Message Modem from USRobotics and after upgrading to Win XP the PhonTool hang on closing.
Please help with fix to "info@vdm-wessel.de".
Thanks
Martin

[Support_MS]

ernieweb
That is sent.

[Support_MS]

Martin:
Are you in the US?

[Martin]

Martin:
Are you in the US?

no,i am in Germany.
i try to contact german bvrp, but i dont find it in the web...

can you help me with soft or contact-adress?

p.s. I try to install the "010314001919.DE.00.exe" patch, but it dont work... it ask abaut a 2'nd disk and didn't find it...

thanks for help
Martin

[Support_MS]

To get an Updated Version for your US Robitics modem you will need to contact US Robotics Germany.

[choogen]

Please send me the OEM Phonetools XP SP2 patch - It came with my Dell Dimension 8200 that I bought in 2001 - I'm using version 2.17b. I am currently upgrading from Millenium Edition to XP SP2. Send to choogen@hotmail.com

Thank you

[Support_MS]

choogen
That is sent.

[n3bulat3d]

Please send me the link.

n3bulat3d@gmail.com

[Support_MS]

To assist in answering your question in a timely manner, it is helpful to post the following information when you ask a question:

1. What version of our software are you using? This can typically be found by clicking Menu(s), Help, About <Product Name>.

2. What modem/phone are you using? What modem are you using?
- In Windows XP/2000: This can be found by clicking Start, Control Panel, Phone and Modem Options, Modems tab. Your modem name will be listed here.
- In Windows 98/Me: This can be found by clicking Start, Settings, Control Panel, Modems. Your modem name will be listed here.

3. What operating system are you using? E.g., Windows XP SP1, Windows 98 SE. This can normally be found by right-clicking 'My Computer' and left-clicking properties and it will be listed under the System section on the General tab.

4. Details of the issue including any error messages, e.g, "When I try to install it keeps stating 'Please insert disk 1'."

5. Scenarios under which the issue occurs, e.g., "I can normally send faxes, but cannot to the 310 area code."

6. How did you receive the software? E.g., received with a Dell A920 printer, received with a Dell Dimension 8400, received with a US Robotics Fax Win INT modem, purchased at www.bvrpusa.com, purchased a box at Fry's, etc...

7. Your e-mail address is also helpful should we need to send you a file or download link.

[lpeterson]

I upgraded to SP2 on XPHome and get this error while trying to use Classic Phontools: Phontool.exe - Application Error
The application failed to intialize properly (0xc0000005)
Version 4.16 that came with my Dell Dimension 4500S from Dell.
Conexant HSF V92 56K RTAD Speakerphone PCI Modem
Any help would be appreciated.
lpeterson@gmail.com

[Support_MS]

I have sent you some information, see if that helps.

Thanks for your response. I downloaded from link you provided and uninstalled as per your directions without change in error. Completely uninstalled and reinstalled from your link but still getting same error.

[Support_MS]

I need you to take a screenshot of this and e-mail it to me.

1. With the message/error on the screen, press the PrintScreen or PrtScn button on your keyboard.

2. Click Start, Programs, Accessories, and click Paint to open Paint.

3. Click Edit, Paste in Paint. The picture of the message should appear in the Paint window.

4. Click File, Save As..., where it says Save In at the top, change this to Desktop.

5. In the File name field type in your last name, in the Save as type field set it to JPEG and click the Save button.

6. E-mail that file to forums@bvrpusa.com and include the subject for this post and the link for it for quick reference.

[lpeterson]

Thanks, I've emailed it to you. I didn't think to expand the error message to display all the info, if you need it I'll redo it and resend.

Queried modem as instructed by your email reply and it checked out with no errors. Thanks

[Support_MS]

Guest
Are you lpeterson?

[lpeterson]

Guest
Are you lpeterson?
Yes, sorry thought I was logged in :oops: :lol:

[Support_MS]

Can you resend the error screen print to me. I can not find your original e-mail and I need to show it to an engineer to see if he has any suggestions.

[lpeterson]

Can you resend the error screen print to me. I can not find your original e-mail and I need to show it to an engineer to see if he has any suggestions.
Yes I can, it's on the way. Thank you so much.
Linda

[Cmarsden]

Hi,
I have Classic Phonetools 2.03 which came with my 1999 Dell computer. My modem is a U.S. Robotics 56K Voice Win 1806 which also came with the Dell. Was originally running Win98 but have recently upgraded to Windows XP Pro SP2. Any updates would be appreciated. Please send to:
cmarsden@comcast.net
Thank you!

[Support_MS]

That is sent. It may not work with the 1806 driver that is installed though. That driver is a generic driver and Phonetools has problems using it.

[Tiger]

Could you send the update for Phonetools version 4.23 to jackass@citynet.net. I am using the Intel(R) 537EP V9x DF PCI Modem.
I get an error message that the modem has been detected but not identified. I use Windows XP Home. I reinstalled windows xp home and am using Version 4.4.23 that came with my Dell Dimension 3000 from Dell. Intel(R) 537EP V9x DF PCI Modem
please email me any updates that may help

[Cmarsden]

Thank you for your prompt reply and update. Unfortunately I believe the email you sent might have inadvertantly gotten deleted. Could you please resend? Thank you!
cmarsden@comcast.net
Craig

[Support_MS]

Tiger
Have you tried this?
1. With all programs closed go to Start
2. Go to Control Panel
3. Go to Phone and Modem options (it might be under Printers and Other Hardware)
4. Go to the modem tab
5. Remove all modems listed there
6. Close everything and restart your computer (when windows comes back up it should reinstall the modem)
7. Once the modem is reinstalled Open Classic Phonetools
8. Go to configure in the bottom left
9. Go to General Setup or General Configuration
10. Go to the Communication Tab
11. Click on Change modem
12. Go through to Configuration wizard to reidentify the modem.

[Support_MS]

Cmarsden
That is sent again.

[cmarsden]

:D
Thanks much for the resend! I got it this time....

[gvra]

I have a U.S. Robotics 56K Voice Internal Modem and wish to update from Win98SE to WinXP. Can you please send me update info and links to the following address: gvrachliotis@in.gr

[Support_MS]

What version of Phonetools do you have? What did it come with?

[Delta]

I am running Windows XP Pro, and purchased the Amigo IA56 and it came with Classic PhoneTools. The problem I am having is that the software works fine, although the headset I have connected to the modem, the mic isnt working, although I can hear it, barely and scratchy on the other end, inaudible, but can hear the other phone fine. I have tried everything to no avail, I have an onboard sound card and everything is checked. I can play and record through the modem (for greetings) fine, but can't talk on the phone with the mic, can hear the other caller, but I cant talk. Any help is appreciated, Delta
Deltat210@gmail.com

[ltate3]

Can you please send upgrade for Phonetools 2.11d which came loaded on a Dell Dimension XPS T800r purchased in April 2000. My modem is Aztech MDP3900V-U. I've recently upgraded Windows from 98SE to XP home edition SP2.

ltate3@msn.com

[Support_MS]

Delta
Have you tried connecting the headset to the Soundcard?

[Support_MS]

ltate3
That is sent.

I did, and doesnt work. Ive also tried other software, and some of them don't even recognize the modem as being a voice modem :(

[Support_MS]

Guest, I assume you are Delta?

I don't show that I have any drivers for an Amigo modem. Other than changing the volume and Recording controls in Windows, I do not have any other suggestions honestly.

[Delta]

Yeah, I have a feeling its the modem, although it does record through the modem for greeting etc, Thanks!

[Pace Solo User]

Yeah, I have a feeling its the modem, although it does record through the modem for greeting etc, Thanks!Most speakerphone capable voice modems require mics that dont need a power source to work - have you tried using a different type of microphone? The sort you need is the type that generates tiny pulses of electricity in time with the sound waves (as opposed to the sort that vary resistance or capacitance in time with the sound waves). If you check with the modem maker, they should be able to advise a suitable mic.

[Rentelweb]

Well, I have Windows XP SP2 and WinPhone 2.12 spanish version installed. The software came in a cd with my Lucent Win Modem.

It makes calls perfectly but I can't hear anything and they can't hear me too.

If there is any update please send me to rentelweb_2@hotmail.com or djreficul@yahoo.com if is over 10 Mbs. I think it is possible that you have the software in english. It doesn't matter. I need to know if my modem has voice capabilities but in www.lucent.com I didn't find anything about my modem. We are developing a software to call people and testing it with this modem.

Thank for help us. Sorry about my english.

[Support_MS]

If the modem came with a Dell computer it is typically a voice modem, if it didn't come from Dell it is typically not a voice modem.

Did the modem and the Winphone come with a Dell computer?

[Rentelweb]

Ok, now I understand why my modem didn't work as I thought. It wasn't bought with a Dell computer. So I think it is not a voice modem.

Thank you.

[Browsing]

I am upgrading my computer from Windows 98 SE to Windows XP Home Edition with Service Pack 2. I presently have Phone Tools Version 2.00 which came with my Quantex computer. I have an US Robotics 56K Voice Win modem. Is there a Phone Tools update available? If so, would you email it to me at nosumgame@yahoo.com

Thank you

[Support_MS]

That is sent.

am upgrading my system to WinXP Pro. When I´m istalling Phonetools 2.11a, which came with my 3com US Robotics 56K Massage Modem, it is asking for rasdd.dll which can´t be found!

Can you help, Please!

markus.steininger@schule.at

Markus Steininger

[Support_MS]

That is sent.

Hi Support_MS,

just found this formum...

Like many others here, I'Ve got problems using Phone Tools (delivered with U.S. Robotics Message Modem) when upgrading from Windows 98 to Windows XP.

Could you pls. send the update to and59@gmx.net, too.

Thanks a lot in anticipation.

In case it's relevant: The language ist German....

Cheers,

Inkal

[Support_MS]

To get a German version you will need to contact US Robotics locally. All we have access to here is the English versions.

I am also upgrading to windows xp and need an update for my phone tools- version 2.17b that came installed on my dell dimension 4100. Could you please send it to:

sweetamber@verizon.net

Thank you!

[Support_MS]

That is sent.

To get a German version you will need to contact US Robotics locally. All we have access to here is the English versions.

Emmm... OK. I'd like to try the English version then. German support appears to be dead...

Thanks in anticipation!


and@gmx.net

[Qbb100]

Hi,

I am upgrading to Windows XP (SP2) from Windows ME. I have a Dell Dimension 8100. My PhoneTools version is 2.17. I have an U.S. Robotics 56K Voice PCI modem. Would you please send me the Windows XP compatible update for Dell.
My email is QBB100@AOL.COM

Thank you.

[Support_MS]

Those are sent.

Sorry,

there was an error in my email address... Could you please resend to

and59@gmx.net

Thanks a lot!!!

I.

[Support_MS]

Send what, i apologize. You are not login so I do not know which post was you originally.

[LM]

I'm upgrading my computer from Windows Me to Windows XP Home Edition with Service Pack 2. I presently have Phone Tools Version 2.16a which came with my Gateway computer. I have a PCI Voice Modem SF-1156IV R9A 56K. Is there a Phone Tools update available? If so, would you email it to me at lmau258917@aol.com ?

Thank you much

[Support_MS]

That is sent.

[dgleeson]

Any update for Classic PhoneTools 4.24 from Dell? The Playback volume is very very low.

dennis@gleeson.tc

[Support_MS]

Which Modem do you have, that is typically a issue with the modem.

[wanglese]

G'day, Only just noticed that Phonetools refuses to send faxes now (must have been after my Windows Xp SP2 upgrade or so.
I'm using Version 2.18 which came with my 3COM US Robotics 56K proffesional message Modem (back in 2000 I think).
Everything else works, just the fax refuses to install the capture fax printer(even if I do it manually).
Can I have the update please?

wanglese@bigpond.net.au

Cheers,
Wally

[Support_MS]

That's sent.

[ricks@snowy.net.au]

Hi

Like many others when I upgraded to XP and Phonetools could not acces the dial tone. Could you please send me a patch?

I have Phonetools ver 2.16 on a Gateway with a Conexant/ 56PCI SF-11561V R9A modem.

Thanks

[Support_MS]

I am assuming you want it sent to ricks@snowy.net.au. If not you will need to post a correct e-mail address.

[Mark Sands]

Hi,

I have Classic Phone Tools version 4.00 which came with a modem I baught some years ago. I now try to use the software on a new Toshiba Laptop running windows XP SP2 and using a Toshiba software modem.

Classis Phone Tools can detect but not recognise the Modem, so wont work. Is there an update for me?

email jiemba@bigpond.com

[Support_MS]

No, there is not an update for that version. That version is XP compatible though. Have you updated your modem drivers to XP drivers?

[jsk]

Any updates allowing v.2.16 on SF-1165IV R9A to play nice with either WXP or W2K will be much appreciated; currently running W98SE and finally contemplating an upgrade. Send to jsknight@gmail.com.

[User]

We do offer free XP compatible updates for the Dell versions of PhoneTools and Classic PhoneTools. Please email as at support@bvrpusa.com with Dell XP Compatible version in the subject line or reply to this post with your email address.

email: t_j_mcpeak@bellsouth.net

[Support_MS]

Please contact our technical support by e-mail at forums@bvrpusa.com (include the link for this thread as reference).

[jsk]

No, there is not an update for that version. That version is XP compatible though. Have you updated your modem drivers to XP drivers?

Kind of hard to follow the threads around here; an occasional quote might be appropriate. I assume you were responding to my original post with the above. My original was as follows:

"Any updates allowing v.2.16 on SF-1165IV R9A to play nice with either WXP or W2K will be much appreciated; currently running W98SE and finally contemplating an upgrade. Send to jsknight@gmail.com."

Haven't been able to find any XP drivers at the Gateway site. Sounds like this'll require some surfing in backwaters. Should anything else be required?

Thx,

[Support_MS]

That's sent.

[lmurray3@gmail.com]

All of a sudden, my classic phone tools will not fax out. It says "processing" and then freezes in place, never to unfreeze. I have version 4.0 of the classic phone tools. I would not mind purchasing the upgrade if it would really work. I have been using it for six months with no problems at all. I have tried capturing from the document and I have tried going into the program to attach a file. Same result each time. Please help. Need the patch. Linda

[yldthng]

I can't seem to use MPT 4.0--having problems with installation. However, my Dell has Phonetools as an original install. So I take it I can use that?

I'm running XP, SP2, with all current updates. Not at home, so not sure of the version of PhoneTools I have, but it's a Dell Dimension 4400 purchased in '01.

Can you send the patch to sward110@cox.net--perhaps I'll be able to use this PhoneTools instead of the MPT.

This is so frustrating--any help is appreciated.

[Support_MS]

Mobile Phonetools and Classic Phonetools are 2 different programs.

[sara1976]

Hi,
I am upgrading my Gateway from windows ME to windows XP with SP2. Can you send me an update? I have PhoneTools version 2.17 with a BCM v.90 56K modem. Please send to sara1976@gmail.com.

Thank you!
Sara

[Rick]

Hi,

I am upgrading from windows 2000 to windows XP with SP2. Can you send me an update? I have PhoneTools version 2.17a with a Conexant HCF v.90 56K modem that came with my Dell. Please send to rickjenn@optonline.net.

Thanks,

Rick

[Support_MS]

Both Sent.

[lcurtin]

please send me an what I need to run phone tools, my dell came with windows me and I have upgraded to XP. Please send to lcurtin167@msn.com

[Support_MS]

To assist in answering your question in a timely manner, it is helpful to post the following information when you ask a question:

1. What version of our software are you using? This can typically be found by clicking Menu(s), Help, About <Product>.

2. What modem/phone are you using? What modem are you using?
- In Windows XP/2000: This can be found by clicking Start, Control Panel, Phone and Modem Options, Modems tab. Your modem name will be listed here.
- In Windows 98/Me: This can be found by clicking Start, Settings, Control Panel, Modems. Your modem name will be listed here.

3. What operating system are you using? E.g., Windows XP SP1, Windows 98 SE. This can normally be found by right-clicking 'My Computer' and left-clicking properties and it will be listed under the System section on the General tab.

4. Details of the issue including any error messages, e.g, "When I try to install it keeps stating 'Please insert disk 1'."

5. Scenarios under which the issue occurs, e.g., "I can normally send faxes, but cannot to the 310 area code."

6. How did you receive the software? E.g., received with a Dell A920 printer, received with a Dell Dimension 8400, received with a US Robotics Fax Win INT modem, purchased at www.bvrpusa.com, purchased a box at Fry's, etc...

7. Your e-mail address is also helpful should we need to send you a file or download link.

[Chris139]

Please could you send me the English Phone Tools XP update ?

I use version 2.17b that came with my Systemax PC about 5 years ago. I was running 98SE but have upgraded to XP SP2.

Please send to chris@chrishampton.fsnet.co.uk

Thanks,

Chris

[Chris139]

Can anyone help me with this ??

Thanks Chris

[Support_MS]

I've never heard of a Systemax PC, we,ve never shipped with that type of PC. What kind of modem do you have, maybe the program came with the modem?

The modem is listed as a Generic HCF 56K Data Fax Modem. The Systemax PC came with the modem and with a CD marked WinPhone (in various languages) and PhoneTools in English and German 2000 BVRP software.

I can't believe you've never heard of Systemax. See www.systemax.com (which is a USA website). In the UK they are sold through Misco (www.misco.co.uk).

I can send you a photo of the disk I have if you like ?

Thanks,

Chris

[Chris139]

Once again, can anyone help me with this ??

Please send the update to chris@chrishampton.fsnet.co.uk

Thanks,

Chris

[Support_MS]

I have sent you an updated version.

Thanks Mike

[sumrica]

On my Dell 4100, I upgraded from WinMe to XP SP2
Installed modem is the Conexant HCF V.90 56K RTAD, Speakerphone
The aboutn.ini on the BVRP install disc says ProductVersion=2.17a

My modem hasn't been working lately, however. Modem Test says there is not a dialtone. I've tried the modem driver upgrade at Dell and the Generic Driver at the Conexant site. Still no dialtone.

I'm thinking that maybe a power spike or lightning strike may have damaged the modem. So, I'm in the process of finding a modem from your Compatable Modems list linked from this page (http://www.bvrp.com/eng/products/phonetoolsexpert/).

I'm wanting to restore the full function I once enjoyed with Phonetools. Will a data/fax/voice modem from the list do this? Reason I'm asking is my Conexant is billed as a "speakerphone" modem. I'm ignorant of what that means.

Finally, I'd like the XP upgrade for Phonetools.
And, if you could shine any light on the lack of modem dialtone, I'd appreciate it.

Regards,

Joe
sumrica@gmail.com
(hope the email address harvesters don't know of this forum)

[Support_MS]

The Dell Version is only going work with modems that Dell ships.

To get all of the feauters you would need a voice capable modem, if it isn ot a Dell modem though you would need to purchase Classic Phonetools to get a version that will work with it.

[Paula]

Hi,
I am upgrading my Gateway from windows ME to windows XP with SP2. Can you send me an update? I have PhoneTools version 2.16 with a BCM v.90 56K modem. Please send to psychomom2@comcast.net

[Support_MS]

That is sent.

[Franksm]

Hi, I have Classic Phone Tools version 4.01 with a Etech 56K modem on XP Pro with SP2. Lately de modem is not working properly anymore (disconnecting suddenly and system failures, as sometimes rebooting while trying to connect). For some reason installing this software again is not possible , also in that case system failures and rebooting during the installation procedure. Do you have a more suitabele update for this software? Please send to fnas@wanadoo.nl

Thanks
Frank

[Support_MS]

No, there is not an update for that version. You would need to purchase a different version to replace that one.

[Pace Solo User]

Lately de modem is not working properly anymore (disconnecting suddenly and system failures, as sometimes rebooting while trying to connect). For some reason installing this software again is not possible , also in that case system failures and rebooting during the installation procedure. Do you have a more suitabele update for this software?

I think you put your finger on it with "system failure". The faults you described under Windows XP will not be caused by the version of PhoneTools you have. Think about it, if it was once working fine and it's not now, then something else must be the culprit. One of several common causes for spontaneous rebooting is a failing PSU or power supply. Does the rebooting happen more often at certain temperatures or power loadings (such as when using the DVD/CD Burner - assuming it has one)?

Running a PC with a PSU thats on the way out can lead to further hardware failures so my suggestion would be to get it looked at by a professional ASAP and they can test the hardware to diagnose the cause of the fault.

[bdrowns@nethere.com]

I have PhoneTools 2.17 that came as OEM with my computer. I've upgraded from Win98 to WinXP. Is there a download to update PhoneTools to be compatible with Windows XP?

Thanks for the information.

[Support_MS]

Please contact our technical support by e-mail at forums@bvrpusa.com (include the link for this thread as reference).

[btooey]

Please send me up date for win xp. The version I'm currently using is 4.23

Thanks

[support_mh]

Sent

[wendy]

Please send xp compatible version wendygo@earthlink.net

Could you please send an XP compatible version of Phonetools?
tvraisedmeup@aol.com

[Support_CD]

wendy: sent
guest: sent

I have PhoneTools 2.17 that came as OEM with my computer. I've upgraded from Win98 to WinXP. Is there a download to update PhoneTools to be compatible with Windows XP?

Thanks for the information.

[support_cm]

We will need to verify your information please send email to cmunoz@avanquest.com with current version of the software and the name of the modem in your computer.

[Gilles]

Hello,

A few years ago, I bought a Dell PC Dimension 4100 with Windows ME from Dell Canada. It camed with a french version of WinPhone "Logiciel Multimedia" version 2.17a installed. I have upgraded to Windows XP Pro SP2. When I try to send faxes, they seem to stick in the "faxes to be sent" folder. Also, in the WinPhone about window, the modem model is "3Com 56K Voice PCI PnP" instead of "Dell Data Fax Modem". I read in this forum page that other users had similar problems and that you were offering free XP compatible updates. Would they work for my version of WinPhone as well ? If so, could you send me such an update at gilles_guenette@hotmail.com ?

Thank you.

[Support_MS]

All we have access to is the English version.


you would also need to get your modem drivers updated to XP driver. The Dell Data/fax driver is a generic driver and won't work with our program generally.

[support_cm]

Please summit your request directly go to support.


http://kb.avanquestusa.com/display/4/kb/optional/index.aspx?tab=opt1&opt=1&r=0.1589958

[Bigbrew2u]

I am finally in process of upgrading my Gateway computer from Me to Windows XP Home Edition with Service Pack 2. I presently have Phone Tools version 2.16 which came with the computer. I have a 56K PCI Voice Modem SF-1156IV R9A. I thought I read there was an update availablefor this version in this thread. Please email to Purple1leaf@ec.rr.com if this exist.
I really liked using this program. It has come in handy quite a few times over the years.

Thanks in advance :)